Trainer/Instructional Designer

Client is seeking a skilled Technical Trainer / Instructional Designer to join our team to support the implementation of and ongoing training for Child Care Financial Assistance (CCFA) software applications managed by the Department of Early Education and Care (EEC). The ideal candidate will have experience documenting and explaining complex technical concepts in clear, accessible language for diverse audiences, including those whose first language is not English, and preferably with a background in public benefits systems. This role demands a strong foundation in adult learning theory and the ability to deliver engaging training both in person and online.Duties and Responsibilities Develop, design, deliver, and maintain training programs that explain CCFA software features and workflows to diverse audiences, including families, child care providers, collateral agencies that support the child care financial assistance process, and EEC staff. Translate technical jargon into understandable terms for non-technical users. Adapt training content for individuals with limited English proficiency. Facilitate live training sessions (in-person and virtual) with confidence and clarity. Collaborate with stakeholders to assess training needs and measure effectiveness. Use adult learning principles to create engaging and effective educational materials. Manage and triage tickets using ServiceNow, providing frontline technical support and escalating issues as needed. Develop on-demand, self-paced training modules using Microsoft 365 tools (e.g., Word, PowerPoint, Teams), GoToMeeting, and Zoom with modularity and accessibility in mind. Required Skills, Knowledge, and Abilities Proficiency in Articulate or similar e-learning authoring tools for creating on-demand training content. Proven experience in technical training or education roles, with the ability to explain technical information clearly to lay audiences. Strong skills in designing, developing, and maintaining learning artifacts such as training manuals, job aids, user guides, and e-learning content. Familiarity with adult learning theory and instructional design best practices. Comfort and skill in delivering training both in-person and via online platforms. Experience working with diverse populations, including those whose first language is not English. Strong interpersonal and communication skills. Familiarity with ServiceNow or similar ticketing systems for managing technical support. Knowledge of fiscal systems, including understanding of budgeting, financial workflows, or payment processing related to public benefits or government programs. Experience integrating fiscal concepts into training materials for non-financial audiences. Preferred Skills, Knowledge, and Abilities Experience with public benefits systems, ideally within early child care, education, health and human services, or related sectors. Experience using content management systems (CMS) to organize, update, and distribute training materials efficiently. Experience working within federal, state, or local government agencies. Experience using Jira for end-to-end tracking of tasks, sprints and releases, ensuring timely delivery and process transparency Experience leading cross functional teams including planning, timeline management, stakeholder communication, and coordination of resources in Agile environments. Experience facilitating Scrum and Agile ceremonies (stand-ups, sprint planning, retrospectives) and coaching teams on Agile principles for continuous improvement and increased productivity. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with youAbout ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.