Retail Sales Support Specialist
2 days ago
Job OverviewThe Retail Sales Support Specialist plays a critical role in supporting the sales team in managing major retail and national accounts. This role helps the sales team stay organized, prepared, and informed by managing analytics, reporting, and forecasting, while monitoring demand and trends across accounts. The Specialist serves as a key escalation point for complex customer issues and occasionally engages directly with customers to support initiatives or address sensitive situations. The position also focuses on documenting processes and implementing standardized procedures to improve efficiency and consistency. This role provides broad exposure to sales account management and cross-functional collaboration.Duties and ResponsibilitiesSupport the sales team in managing major retail and national accounts, ensuring smooth execution of orders, new item launches, and ongoing account activities.Assist the sales team in building and maintaining customer relationships, occasionally engaging directly with customers to support initiatives, questions, or escalations.Lead new item setup, including SKU creation, pricing, product authorization, and customer master information updates.Act as the primary internal escalation point for order, shipment, or product issues, coordinating with customers as needed for complex or sensitive situations.Develop and maintain accurate forecasts to support sales planning, distributor orders, and inventory management.Manage customer portals, generating reports, scorecards, and other performance metrics to guide decisions and track account progress.Prepare presentations, reports, and meeting materials for customer reviews, trade shows, and internal business reviews.Support sales events and trade shows, including sample management, logistics, and on-site assistance.Collaborate with cross-functional teams—including marketing, supply chain, operations, and finance—to align on customer needs and priorities.Document processes and implement standardized procedures to improve efficiency, consistency, and scalability of sales support activities.Knowledge, Skills, and AbilitiesStrong understanding of the retail industry and experience navigating supplier or retailer portals.Proficient in Microsoft Office, with strong Excel skills (pivot tables, VLOOKUP) for data analysis and reporting.Able to analyze sales trends, support forecasting, and provide actionable insights.Organized and able to manage multiple priorities in a fast-paced environment.Self-motivated, proactive, and accountable, with a focus on results.Excellent communication and interpersonal skills, able to work effectively with internal teams at all levels and engage professionally with customers when needed.Detail-oriented, with the ability to document processes and help standardize workflows.Skilled in problem-solving and acting as a trusted escalation point for complex issues.Education and ExperienceBachelor's degree in Marketing, Business Administration, Sales, or relevant field; Master's degree preferred3+ years of relevant experience in sales support, sales operations, or account coordination within a manufacturing environment selling products to retail customers; experience supporting national or major retail accounts preferredWork EnvironmentRemote role with hybrid work options available at our Miami, OK or Milford, OH office locations.Ability to travel up to 25–35% as business needs require.
-
Retail Sales Support Specialist
3 days ago
Milford, United States Myers Industries Full timeJob OverviewThe Retail Sales Support Specialist plays a critical role in supporting the sales team in managing major retail and national accounts. This role helps the sales team stay organized, prepared, and informed by managing analytics, reporting, and forecasting, while monitoring demand and trends across accounts. The Specialist serves as a key...
-
Retail Sales Support Specialist
6 days ago
Milford, Ohio, United States Myers Industries Full timeJob OverviewThe Retail Sales Support Specialist plays a critical role in supporting the sales team in managing major retail and national accounts. This role helps the sales team stay organized, prepared, and informed by managing analytics, reporting, and forecasting, while monitoring demand and trends across accounts. The Specialist serves as a key...
-
Retail Sales Support Specialist
2 days ago
Milford, OH, United States Myers Industries Full timeJob Overview The Retail Sales Support Specialist plays a critical role in supporting the sales team in managing major retail and national accounts. This role helps the sales team stay organized, prepared, and informed by managing analytics, reporting, and forecasting, while monitoring demand and trends across accounts. The Specialist serves as a key...
-
Retail Service Specialist
3 days ago
Milford, United States O'Reilly Automotive Full timeO'Reilly Automotive - 48 Jones Rd [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role in retail...
-
Retail Sales Consultant
2 days ago
Milford, OH, United States Cellular Sales Verizon Authorized Retailer Full timeJoin a Growing Team at Cellular Sales! Are you eager to turn your job into a fulfilling career in a dynamic environment? Cellular Sales offers a rewarding opportunity where your determination and positive attitude can truly shine. We provide excellent benefits and foster a culture that emphasizes diversity and inclusion. Are you ready to take charge of your...
-
Retail Service Specialist
2 weeks ago
Milford, United States O'Reilly Auto Parts Full timeJoin to apply for the Retail Service Specialist role at O'Reilly Auto Parts Compensation Pay Range $15.00 - $20.00 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums paid in amounts ranging per hour in specific circumstances....
-
Sales Support Specialist
2 weeks ago
Milford, United States LGC Biosearch Technologies Full timeSales Support SpecialistLGC Clinical Diagnostics, part of the LGC Group, has more than 30 years of experience as a leading and trusted global IVD quality manufacturer, with particular expertise in quality measurement tools (QMT) and reagents. Focused on five key areas clinical biochemistry and immunoassay, serology, molecular diagnostics, clinical genomics,...
-
Sales Support Specialist
1 week ago
Milford, Massachusetts, United States LGC Full timeLGC Clinical Diagnostics, part of the LGC Group, has more than 30 years of experience as a leading and trusted global IVD quality manufacturer, with particular expertise in quality measurement tools (QMT) and reagents. Focused on five key areas – clinical biochemistry and immunoassay, serology, molecular diagnostics, clinical genomics, and reagents – it...
-
Retail Service Specialist
1 week ago
New Milford, United States O'Reilly Automotive Full timeO'Reilly Automotive - 55 Danbury Road [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role in...
-
Merchandiser Retail Sales
5 days ago
Milford, United States Acosta Full timeMerchandiser Retail Sales General Information Company: ACO-US Location: MILFORD, Indiana, 46542 Ref #: 71944 Function: Merchandising Employment Duration: Part-time Description and Requirements Overview The Retail Merchandiser provides retail sales merchandising coverage and coverage of retail special projects for an assigned retail territory. They are...
