HVAC/R Service Operations Manager

Overview: CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.No wonder Newsweek named CoolSys one of America's Greatest WorkplacesWe understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: Competitive pay: $95k-$125k Annually Benefits: Medical, Dental, Vision and Prescription coverage. Paid vacation, holidays, and floating holiday. 401(K) with Company match. Company sponsored life insurance, as well as optional AD&D, short and long-term disability. Tuition reimbursement. Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more. Pet Insurance. Legal Plan, and ID Theft Protection. Responsibilities: Manages the Service P/L for assigned branch(s).Forecasts staffing requirements.Effectively prioritizes customer calls and advises dispatch accordingly.Ensures customer requirements are followed, and calls are completed on a timely basis.Ensures customer rules are accurately adhered to and approves work orders.Reviews dashboards and financial reports and takes appropriate action.Oversees the procurement of parts and supplies.Maintains communication with customers and ensures their expectations are met.Resolves issues or problems that impact customer satisfaction.Manages and maintains fleet, parts and materials inventory, and resolves discrepancies or problems in a timely manner.Develops and maintains long term relationships with customers and subcontractors. Qualifications: 10 + years of experience in the refrigeration/HVAC service, commercial construction, or a related industry, previous managerial experience.Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.Proficiency in understanding and managing P&L.Demonstrated business acumenProficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multi task.Ability to solve problems and apply good judgement.Excellent verbal/nonverbal and written communication and presentation skills.Communicates company direction, sets expectations and holds team accountable for results.Provides leaderships, builds a collaborative team and rewards accomplishments of the team.Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians.Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians.Uses metrics to drive accountability and performance.Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.Ensures use of PPE and the application of safe behavior, including driving, by all employees.Ensures customer service and quality of work meets customer requirements and Source standards. Join Us: Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth Connect with us on Facebook and Twitter . Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply. Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service, install, mechanical, mechanic, apprentice, AC, field service, chiller, mgr, lead, supervisor, leader, regional, HVACR, supermarket, rack systems