Office Supervisor

6 days ago

Edison, United States Fiesta Auto Insurance Full time

Fiesta Auto Insurance - Office SupervisorWe are seeking a highly motivated, results-driven Office Supervisor to lead and manage the daily operations of our fast paced customer focused insurance office at CA150. This individual will be responsible for ensuring the office meets or exceeds its performance goals, maintains a high standard of customer service, and supports the ongoing development of the team.The Office Supervisor plays a critical leadership role-acting as a coach, trainer, problem solver, and role model. This position requires strong people skills, attention to detail, and a commitment to operational excellence.Day-to-day responsibilities: Performance & Sales Accountability by ensuring the office at CA150 meets or exceeds daily, and monthly performance targets (App count, Office Revenue) Track and report Key metrics while implementing strategies to drive store growth and improve customer retention to Regional and Senior Leadership Continuous Team Leadership and Development by conducting weekly 1on1s with office team members to go over performance and goals. Leading by Example in delivering Wow Customer Service and demonstrating vast insurance knowledge Work alongside the Development team to shadow and train newly onboarded team members Customer Service & Conflict Resolution the ability to effectively handle escalated customer issues with professionalism and empathy and ensure a customer-first culture in the office Effective office management by ensuring the office is always clean, organized, and presentable up to G&P standards. Maintain inventory of supplies and ensure all equipment is working properly. Administrative Duties include to reviewing and making sure our attendance and time punch policy is being executed and followed. Educate customers on insurance coverage and make recommendations Process payments, renewals, and policy changes while making sure office team members are being productive Market and promote our agency Perform clerical duties such as data entry and handling calls/emails Benefits: Competitive Hourly Wage + Commission (based on sales) + Performance Bonus for the Office Opportunity for Advancement and Leadership Team member recognition and Reward Programs Direct deposit every Friday Vacation Pay Health, Dental, and Vision Insurance Requirements: 1+ year in a supervisory or team lead role (insurance industry preferred) Active Personal Lines or Property & Casualty Insurance License (or willingness to obtain within 45 days) Proven experience, hitting sales targets and developing successful teams Strong interpersonal and communication skills Ability to remain calm under pressure and de-escalate challenging situations Bilingual (Spanish/English) preferred, Self-motivated with a positive attitude Fiesta Auto InsuranceGaytan & Pineda Insurance AgencyCA150828 Newbridge St, Menlo Park, CA 94025, USAOffice SupervisorIf you're ready to take on this exciting challenge, apply now and become a part of our enthusiastic teamWork schedule 8 hour shift 10 hour shift Weekend availability Monday to Friday Supplemental pay Commission pay Bonus pay Benefits Health insurance Dental insurance Vision insurance Paid time off Referral program

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