Housekeeping Supervisor

2 weeks ago

Nashville, United States HYATT Hotels Full time

Housekeeping Supervisor: Impact Guest Satisfaction Full-Time Role at Grand Hyatt Nashville The Housekeeping Supervisor oversees and coordinates daily cleaning operations, ensuring all guest rooms and public areas meet the hotel's cleanliness and quality standards. This role directly impacts guest satisfaction, operational efficiency, and the overall presentation of the property. HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE Assign work to Room Attendants and train staff in housekeeping duties; may assist with cleaning tasks as needed. Maintain accurate room occupancy records and communicate status to relevant departments. Address and resolve guest complaints related to housekeeping services or equipment. Prepare requisitions for room supplies, furniture renovation, or replacements. Inspect carpets, drapes, and furniture for stains, damage, or wear and report findings. Check and manage linen and supply inventories to ensure adequate stock. Aid in budget control by supervising employees' use of linen, supplies, and equipment. Record inspection results and notify cleaning staff of any deficiencies. Ensure adherence to key control policies and procedures. Greet guests warmly and professionally to support a positive guest experience. Perform other duties as assigned by leadership. Other duties as assigned. KEY STRENGTHS FOR SUCCESS Strong leadership and team management skills. Attention to detail and commitment to cleanliness standards. Excellent organizational and time-management abilities. Ability to resolve issues efficiently and professionally. Strong communication skills to coordinate across departments and with guests. PROFESSIONAL EXPERIENCE Minimum of 23 years of housekeeping experience in a commercial environment. Experience supervising or training housekeeping staff. Familiarity with inventory management, room inspections, and guest service protocols. ACADEMIC BACKGROUND High School Diploma or equivalent preferred. Additional training or certification in hospitality or housekeeping operations is a plus. WHAT YOU CAN EXPECT Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care Disability Insurance Life Insurance Employee Assistance Program Supplemental benefits 401k matching Employee discount program Vacation and Sick Time Daily Pay Pay Rate: $20/hour

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