Operational Excellence Manager

At Brookshire Grocery Company (BGC), we're not just about business-we're about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners-Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's-operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.We're all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you'll find a supportive team, endless growth opportunities, and a chance to make an impact.Here's what sets us apart: Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage. Flexibility and freedom: Paid time off to relax, recharge, and enjoy life. Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to. Savings for your lifestyle: Exclusive employee discounts on the things you need most. Investing in your dreams: Scholarships and educational support to fuel your growth. Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun. When you join BGC, you're not just starting a job-you're becoming part of something bigger. We're here to support your goals, inspire your journey, and celebrate your wins.Job Summary:Responsible for managing staff and operations of various store departments to ensure quality of product, food and physical safety, and inventory stock levels. Oversees execution of merchandising plans, ensures adherence to Company standards and procedures, manages achievement of store sales and profits using acceptable business practices, and promotes customer service.Essential Duties and Responsibilities: Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding and disciplining partners; and scheduling, addressing complaints, and resolving problems. Ensures effective training of partners within the departments under their supervision. Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues. Responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards. Frequently required to open/close the store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets. Enforces quality control and food safety standards throughout multiple departments and ensures dated products are stocked and rotated properly. Conducts store inspections and takes appropriate action to ensure store conditions adhere to Company standards. Oversees pricing and direct store delivery (DSD) duties, including price verifications and signage accuracy, backroom organization, and backdoor security. Reviews planograms and executes effective merchandising plans to increase sales through displays, store layouts, and category management promotions. Develops and implements initiatives and strategies for loss prevention and shrink reduction. Plans short-term strategic objectives aligned with supporting banner strategies, anticipates problems, and revises plans to account for changing circumstances. Assists in the direction of store operations and management of operating expenses to maximize cash flow, EBITDA, sales, gross margin, and net profit. Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures. Displays exemplary customer service and acts as a role model for partners; enforces customer engagement standards by greeting customers, answering questions, and responding to customer complaints. Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork. Knowledge, Skills and Abilities: Intermediate knowledge of retail grocery store operations. Basic understanding of Company checkout policies and procedures. Basic knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable. Basic knowledge of anti-money laundering and other government regulations relating to monetary transactions. Basic knowledge of cash register. Basic knowledge of on-site fuel station procedures, if applicable. Basic mathematical skills. Ability to lead and motivate others. Ability to effectively communicate (in written and verbal form) with customers and partners. Ability to remain professional and courteous with customers at all times. Ability to organize, prioritize, and manage time. Ability to prepare reports and business correspondence. Must be detail oriented. Ability to carry out short-term strategic objectives aligned with Company initiatives. Ability to multi-task and work in a fast-paced environment. Ability to evaluate partner performance and make corrections as needed, in a tactful manner. Ability to maintain confidentiality regarding sensitive information. Ability to learn new technology systems, methods and processes. Ability to perform basic Microsoft Office functions. Ability to safely work with sharp objects such as knives, box cutters, etc. Ability to operate manual or electric pallet jack. Ability to work variable shifts including nights, weekends, and holidays. Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible. Must report any potential hazards that cannot be immediately remedied to a supervisor. Education, Experience and Qualifications: Minimum 18 years of age required. Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy. Associates Degree in related field and two or more years of related experience; or an equivalent combination of experience and/or higher education required. Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN/LMS program within 2 weeks of starting in role. Must obtain Tobacco/Alcohol certification (TABC/LACT/AATC/ABLE) through Company LEARN/LMS program within 2 weeks of starting in role where applicable. Must obtain Manager Food Safety certification through Company LEARN/LMS program within 2 weeks of starting in role. Must obtain Anti-Money Laundering (AML) certification through Company LEARN/LMS program within 2 weeks of starting in role. Physical Demands: Continuously required to use close vision, distance vision, depth perception or the ability to focus. Continuously required to stand or walk. Continuously required to talk and hear. Frequently required to use hands for reaching, touching or handling. Frequently required to use fine finger movements (ex. sorting and typing). Frequently required to bend, kneel or squat. Frequently required to push, pull, maneuver or lift objects up to 40 lbs. Occasionally required to push, pull, maneuver or lift objects up to 75 lbs. Attendance at work is required. Work Context and Environment: Work is generally performed in a retail store. Occasionally exposed to outside temperatures and weather. Occasionally exposed to extreme cold conditions (non-weather). Occasionally exposed to extreme heat conditions (non-weather). Occasionally exposed to wet, slippery or damp conditions. Occasionally exposed to cleaning agents. Quiet to moderate noise level. Ready to find your place? BGC is "A Career Where You Belong."Brookshire Grocery Company strives to provide a safe, drug and alcohol-free environment for its partners and customers. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age , disability, genetic information or military status and any other trait protected by law.