Fire Restoration Technician

Position OverviewA successful Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack-out of contents and various fire restoration activities. The Fire Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.Job ResponsibilitiesRetrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisorCompletes assigned jobs according to company processes while maintaining quality control on each job with urgencyPerforms fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisorEnsures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisorInspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessaryResponsible for making daily adjustments to the drying plan based on meter readingsInspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessaryResolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staffPrepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companiesJob RequirementsHigh school graduate or equivalentExperience in the restoration or construction industry is preferred, but not requiredValid Drivers' License and satisfactory driving recordGood verbal and written and communication skillsGood problem solving and customer service skillsKnowledge of disaster restoration industryMust be able to prioritize activities and meet deadlinesExperience with entering data using a tablet or mobile phoneReport to work on time in a clean, complete uniformRead and follow product label usage instructionsCertifications are preferred, but not required:FSRT – Fire & Smoke Restoration TechnicianOCT – Odor Control TechnicianPhysical Demands and Working ConditionsThe physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent must be prepared to:Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.Express or exchange ideas with others and receive and act on detailed information given.For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.