Merchandise Team Lead

3 days ago

Wilmington, United States Knott's Berry Farm Full time

Overview: $17.56 /hour As a Team Lead in Merchandise, you will oversee the daily operations of the merchandise department, ensuring a seamless and enjoyable shopping experience for guests. This role involves training and mentoring merchandise associates, managing inventory, and handling guest inquiries and concerns. Additionally, you will ensure that all merchandise areas are clean, organized, and compliant with safety standards, while also coordinating with other departments to maintain efficient operations. Responsibilities: * Communicate daily staffing concerns to Area Leadership and Management * Maintain positive, professional relationships with all team members, serving as an example * Perform weekly inventory cycle counts for fast-selling items in Merchandise shops * Assist guests with purchases and product inquiries, offering personalized recommendations * Maintain visually appealing merchandise displays and ensure inventory levels are adequately stocked * Provide quality guest service by offering information in person regarding products and services * Clean and maintain displays, shelves, counters, stock areas, and tables * Receive, retrieve, organize, and stock shelves, counters, tables, or display racks with products * Monitor areas to detect theft and assist in protecting park assets * Assist with inventory counts and maintain accurate records * Keep work and guest areas clean, neat, and organize * Perform other duties as assigned Qualifications: * Energetic and outgoing personality * Demonstrate self-sufficiency and the ability to work independently in single-staffed locations * Proficiency in inventory management systems * Strong organizational and communication skills * Attention to detail and ability to multitask * Ability to provide verbal direction and assistance to guests * Knowledge of products to determine guests' needs and desired merchandise * Ability to provide quality guest service in person and via telephone * Ability to monitor areas to detect theft and assist in protecting park assets * Ability to keep work and guest areas clean and organized * Ability to work as a team player with other team leads, associates, supervisors, and managers * Availability to work flexible hours, including weekends and holidays

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