Business Systems Analyst

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.We're growing fast and want you to be a part of itWe are seeking a Business Systems Analyst with a passion for driving meaningful operational change to join our team on a hybrid schedule. Reporting to the Director of Data Services and Workflow, you will analyze, learn, and perform complex business workflows with the goal of streamlining and automating processes to increase output, accuracy, and efficiency. You'll use data to quantify the impact of your recommendations and demonstrate measurable improvement. The ideal candidate combines strong analytical skills with a systems mindset and the ability to bridge business operations with technology-driven solutions.Key ResponsibilitiesQuickly learn and perform targeted business workflows to understand current processes and identify improvement opportunitiesAnalyze workflow efficiency and implement process optimization using available systems, tools, and data sourcesIdentify and address cross-departmental or cross-functional dependencies impacting workflow effectivenessCoordinate short-term optimizations with long-term, scalable solutions in collaboration with system, product, data engineering, software development, and business teamsPartner with stakeholders to translate business needs into technical or process requirements that support automation and efficiency goalsDevelop and maintain documentation of workflows, use cases, and technical/business requirementsTrack and report on process improvement outcomes, using data to validate the impact of implemented changesSupport automation initiatives by identifying suitable candidates for AI or workflow tools and assist with implementation and testingCommunicate findings, recommendations, and progress updates to leadership and key stakeholders in a clear, data-driven mannerRequired to perform other duties as requested, directed, or assignedRequirements and QualificationsBachelor's degree in Business Administration, Information Systems, Finance, or a related field2+ years of proven experience in process design, data analysis, or a related role (insurance industry experience preferred)Strong Excel skills (Functions, ODBC, Power Query, Pivot Tables)Familiarity with CRM and financial management systems (HubSpot, NetSuite, AMS360 preferred)Experience working with large structured and unstructured datasetsStrong attention to detail and commitment to producing accurate, high-quality workExceptional analytical and problem-solving skills, with the ability to translate data into actionable insightsAbility to interpret and communicate complex data findings clearly to both technical and non-technical audiencesSelf-starter with a passion for continuous improvement and cross-functional collaborationPerksHealth, dental, and vision plansAmazing work-life balance with 4 weeks of Paid Time Off10 Paid Company Holidays with 2 floating holidays401K Programs with employer matchPersonal assistance programs for support in a healthy personal and work lifeWhy Veracity?Here at Veracity, you'll be part of a team of trailblazers and visionaries. We're not just revolutionizing the way people "do" insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter With us, you have a chance to:Engage in groundbreaking projects that are reshaping the insurance landscapeCollaborate with a group of dedicated, like-minded professionalsExperience a culture that prioritizes growth and developmentCompensation Range: $80k/yr - $95k/yrWe are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.If you need accommodation, please let us know during the interview process.