Operations Housekeeping Manager

Job DescriptionIn this pivotal role, the Operations Housekeeping Manager will play a crucial part in maintaining the highest standards of cleanliness, organization, and guest satisfaction at our hotel. Your commitment to excellence and dedication to guest service will be integral to our continued success. You will be responsible for managing a team of housekeeping personnel, maintaining high standards of cleanliness and guest satisfaction, and upholding the hotel's operational standards. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.Guest-Centric Attitude: Cultivate an atmosphere where employees consistently display attentiveness, friendliness, helpfulness, and courtesy to all guests, managers, and fellow team members. Guest Service Excellence: Respond promptly and professionally to guest requests, concerns, complaints, and accidents reported through various channels, including reservations, comment cards, letters, and phone calls. Maintain a courteous and efficient approach in addressing these matters, with a strong emphasis on follow-up to ensure guest satisfaction. Leadership and Team Development: Motivate, coach, counsel, and if necessary, discipline all housekeeping personnel in accordance with Hotel SOPs. Ensure adherence to the "Standard of the Week" training program, using Hotel's proven methods for effective training. Operational Excellence: Establish and maintain a well-organized cleaning program that covers floor care, deep cleaning, mattress maintenance, and more, supported by detailed checklists for each position. Assist in the oversight and maintenance of all housekeeping equipment, promoting operational efficiency. Sheets (MSDS) and Hazard Communication (HazComm) protocols. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement Efficient Room Management: Streamline the management of large guestroom turnovers, optimizing efficiency. Ensure consistency in departmental opening and closing procedures to enhance guest experiences. Resourceful and Prepared: Keep a pager always for seamless communication. Prepare and conduct Housekeeping interviews as required, adhering to Hotel SOPs. Foster employee morale and oversee the comprehensive training of housekeeping staff. Quality Assurance: Assists in performing required annual Quality audit with General Manager (GM) & Regional Director. Daily inspection of guest rooms, with a focus on rooms being inspected alongside supervisors on a regular basis. Collaborate with the Director of Housekeeping to inspect all VIP rooms before guest arrivals. Maintain the highest standards in cleanliness for public areas, guest rooms, and back-of-house areas. Resource Management: Assist in maintaining the necessary levels of housekeeping and laundry supplies, ordering required items on a monthly or quarterly basis. Conduct monthly and quarterly housekeeping inventories on time. Security and Maintenance: Ensure guest privacy and security by rigorously adhering to Hotel procedures. Monitor work orders and facilitate their submission to the Engineering department, tracking their progress until completion. Conduct pre-shift meetings for room attendants and housemen, fostering effective communication and preparedness. Respond to emergency situations using the information contained in Material Safety Data Sheets (MSDS), ensuring current and easily accessible records. Data Management: Maintain a nightly balance and clearance of room status. Compare the evening housekeeping report with the Property Management System (PMS) room status report and resolve any discrepancies. Assist in reviewing worked hours of the housekeeping staff for payroll compilation and ensure timely submission to the Accounting department. Team Coordination and Compliance: Assist in preparing employee schedules according to business forecasts, payroll budget guidelines, and productivity requirements. Adhere to Hotel SOPs regarding Purchase Orders, vouchering of invoices, and checkbook accounting. Foster professional working relationships and promote open lines of communication with managers, employees, and other departments. Ensure the implementation of all Hotel policies and house rules, demonstrating a solid understanding of hospitality terms. Effective Communication: Ensure that all Service Standards by Position competencies for housekeeping staff are signed off. Operate pagers and radios efficiently and professionally, maintaining proper radio etiquette within the department. RequirementsEducation and Experience: Bachelor's degree in hospitality management. Strong organizational, analytical, verbal, and written communication skills. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Physical requirements: The work entails moderate physical effort, involving the occasional application of up to 50 pounds of force or frequently applying up to 20 pounds of force when lifting, carrying, pushing, pulling, or moving objects. Benefits TN Visa provided 57,000 USD Annual Gross Income Housing available w/rent of 1,100 USD Vacation and PTO after 1 year 401(K) Company Match after 6 months Flight from home city to USA