Sr. Customer Service Manager
6 days ago
ABOUT JAVA HOUSE We're not just crafting cold brew, we're revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience – zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big – let's chat JOB DESCRIPTION We are seeking a Sr. Customer Service Manager to support the Java House business by delivering exceptional service to our customers, distributors, and retail partners. This role is responsible for managing orders, resolving issues, and providing product information, while maintaining a high level of professionalism and accuracy. The ideal candidate has customer service experience, strong communication and problem-solving skills, and thrives in a fast-paced, product-driven environment. RESPONSIBILITIESServe as the primary point of contact for all Java House B2B and B2C customers Support order processing and entry, product shipments, customer portal questions, troubleshoot portal issues, product information, and maintain customer accounts Handle all inbound calls and emails in an appropriate manner Collaborate with Sales, Logistics/Supply Chain, Marketing, and Operations to address customer needs and resolve issues in a timely manner Build strong relationships with customers and retail partners to support long-term loyalty Maintain detailed and accurate records of customer interactions using CRM (Salesforce) Provide all feedback to internal teams to improve service, product quality, and processes Track and report order shorts, and lost sales and identify root causes QUALIFICATIONS Bachelor's degree in marketing, business administration, or related field 3-5+ years' experience in customer service role; 1+ year in leadership role Proficiency in CRM and ERP software and Microsoft Office Suites Ability to read and analyze Power BI reports and dashboards Knowledge in food and beverage, retail, or consumer packaged goods industry preferred KNOWLEDGE AND SKILLS Strong interpersonal skills, with the ability to influence and collaborate with cross-functional teams, and work effectively with others Commitment to understanding and meeting customer needs while maintaining a positive customer experience Ability to manage multiple projects and tasks simultaneously, set priorities, and follow through in a timely manner Solution-oriented problem solving with attention to detail and accuracy in handling information and data Skilled in handling complaints, resolving issues diplomatically, and turning challenges into opportunities Proactive in identifying and addressing issues before they arise Create and foster excellent customer relationships and a positive brand image while demonstrating the company's core values
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Sr. Customer Service Manager
2 weeks ago
Carmel, United States Java House Full timeABOUT JAVA HOUSE We’re not just crafting cold brew, we’re revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience – zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a...
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Sr. Customer Service Manager
1 week ago
Carmel, United States Java House Full timeABOUT JAVA HOUSE We’re not just crafting cold brew, we’re revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience – zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a...
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Sr. Customer Service Manager
4 days ago
Carmel, United States Java House Full timeABOUT JAVA HOUSE Were not just crafting cold brew, were revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering caf-quality coffee with unmatched convenience zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a fast-growing...
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Sr. Customer Service Manager
1 week ago
Carmel, IN, United States Java House Full timeABOUT JAVA HOUSE We’re not just crafting cold brew, we’re revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience – zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a...
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Sr. Customer Service Manager
5 days ago
Carmel, IN, United States Java House Full timeABOUT JAVA HOUSE We're not just crafting cold brew, we're revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience – zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a...
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Sr. Customer Service Manager
2 days ago
Carmel, IN, United States Java House Full timeABOUT JAVA HOUSE Were not just crafting cold brew, were revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering caf-quality coffee with unmatched convenience zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a fast-growing...
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Customer Service Manager
1 week ago
Carmel, IN, United States Java House Full timeABOUT JAVA HOUSE We’re not just crafting cold brew, we’re revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience – zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a...
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Civil Engineer
4 weeks ago
Carmel, United States Lennar Homes Full timeSr. Project Manager | Civil Engineer We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and...
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Sr. Regional Operations Manager
1 week ago
Carmel, United States OPENLANE Full time $90,000Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology companybuilding the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data companyhelping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation...
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Sr .Net Developer
2 weeks ago
Carmel, United States Procom Consultants Group Full timeProcom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest Canadian-Owned IT staffing/consulting company. Procoms areas of staffing expertise include:...
