Sr. Customer Service Manager
1 week ago
ABOUT JAVA HOUSE We're not just crafting cold brew, we're revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience – zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big – let's chat JOB DESCRIPTION We are seeking a Sr. Customer Service Manager to support the Java House business by delivering exceptional service to our customers, distributors, and retail partners. This role is responsible for managing orders, resolving issues, and providing product information, while maintaining a high level of professionalism and accuracy. The ideal candidate has customer service experience, strong communication and problem-solving skills, and thrives in a fast-paced, product-driven environment. RESPONSIBILITIESServe as the primary point of contact for all Java House B2B and B2C customers Support order processing and entry, product shipments, customer portal questions, troubleshoot portal issues, product information, and maintain customer accounts Handle all inbound calls and emails in an appropriate manner Collaborate with Sales, Logistics/Supply Chain, Marketing, and Operations to address customer needs and resolve issues in a timely manner Build strong relationships with customers and retail partners to support long-term loyalty Maintain detailed and accurate records of customer interactions using CRM (Salesforce) Provide all feedback to internal teams to improve service, product quality, and processes Track and report order shorts, and lost sales and identify root causes QUALIFICATIONS Bachelor's degree in marketing, business administration, or related field 3-5+ years' experience in customer service role; 1+ year in leadership role Proficiency in CRM and ERP software and Microsoft Office Suites Ability to read and analyze Power BI reports and dashboards Knowledge in food and beverage, retail, or consumer packaged goods industry preferred KNOWLEDGE AND SKILLS Strong interpersonal skills, with the ability to influence and collaborate with cross-functional teams, and work effectively with others Commitment to understanding and meeting customer needs while maintaining a positive customer experience Ability to manage multiple projects and tasks simultaneously, set priorities, and follow through in a timely manner Solution-oriented problem solving with attention to detail and accuracy in handling information and data Skilled in handling complaints, resolving issues diplomatically, and turning challenges into opportunities Proactive in identifying and addressing issues before they arise Create and foster excellent customer relationships and a positive brand image while demonstrating the company's core values
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Sr. Customer Service Manager
3 weeks ago
Carmel, United States Java House Full timeABOUT JAVA HOUSE We’re not just crafting cold brew, we’re revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience – zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a...
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Sr. Customer Service Manager
3 weeks ago
Carmel, United States Java House Full timeABOUT JAVA HOUSE We’re not just crafting cold brew, we’re revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience – zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a...
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Sr. Customer Service Manager
2 weeks ago
Carmel, IN, United States Java House Full timeABOUT JAVA HOUSE We're not just crafting cold brew, we're revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience – zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a...
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Sr. Customer Service Manager
3 weeks ago
Carmel, IN, United States Java House Full timeABOUT JAVA HOUSE We’re not just crafting cold brew, we’re revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience – zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a...
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Sr. Customer Service Manager
6 days ago
Carmel, IN, United States Java House Full timeABOUT JAVA HOUSEWe're not just crafting cold brew, we'rerevolutionizingthe beverage industry. At Java House, ourPeel & Pour Podsare redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience – zero equipment and zero hassle, justamazingly smoothand bold flavor in every pod. Now is your chance to join a fast-growing...
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Customer Service Manager
3 weeks ago
Carmel, IN, United States Java House Full timeABOUT JAVA HOUSE We’re not just crafting cold brew, we’re revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience – zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to...
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Customer Care Manager II
18 hours ago
Carmel, United States pulteGroup Full timeBuild a Career That Builds Your Future — with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the...
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Sr. Brand Manager, SlimFast
6 days ago
Carmel, United States Heartland Food Products Group Full timeSr. Brand Manager, SlimFast Carmel, IN, US SlimFast®, the brand recently acquired by Heartland Food Products Group, is seeking a Senior Brand Manager responsible for developing the overall marketing strategy along with activating the brand plan at all levels of consumer support. In addition to SlimFast®, Heartland Food Products Group is also the home of...
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Sr .Net Developer
3 weeks ago
Carmel, United States Procom Consultants Group Full timeProcom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest Canadian-Owned IT staffing/consulting company. Procoms areas of staffing expertise include:...
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Carmel, United States American Eagle Outfitters Inc. Full timeJoin to apply for the AE - Sr Brand Ambassador (Sr Sales Associate) role at American Eagle Outfitters Inc. YOUR ROLE As a part-time Sr Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes in the store with an amazing shopping experience, making their day better than before they came in. You are the face of our...
