PT Food Lion To Go Associate

At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment.

We are committed to the professional development of our associates through on-the-job learning opportunities and training. JOB DESCRIPTIONCount on me - We know what to do, we make it easy, we do our part and we careJob Title: Food Lion To-Go AssociateSuccess Factors Job Code: 1300490Department: Front EndReports To: Customer Service ManagerPrimary Purpose:Provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Food Lion To-Go Lead in maintaining standards according to Food Lion's standard practice manual.

Maximize sales through excellent customer service.

Duties

and Responsibilities:Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experienceExhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategyAbility to shop multiple customer orders using the designated tools and equipmentRecognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuce, etc.)Substitute items when requestedScan, bag, and label the purchase efficiently and accurately, while following established company policy and procedureVerify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beveragesAssist customers picking up ordersComplete Accountability Form from end to end processIs courteous and helpful to other associatesWears the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress codeControls store's expenses through proper use of store supplies such as receipt tape, bags and cleaning suppliesAdheres to all company guidelines, policies and standard practicesObserves and corrects all unsafe conditions that could cause associate or customer accidentsNotify QA of any cleaning issues or maintenance required for To-Go area and equipmentSuccessfully complete Computer Based Training (CBT) and Training Aid coursesPerforms all other duties as assignedMust be able to meet the physical requirements of the position, with or without reasonable accommodations Qualifications:High school graduate or equivalent preferredGood interpersonal, communication and customer service skillsDesire to work in a team environmentAbility and willingness to learn multiple tasks and technical requirements of the jobMust meet minimum age requirements, when applicable, to perform specific job functions Physical Requirements:Ability to use computers, smart devices, and other communication systems required to perform job functionsPerform repetitive hand and arm motionsBend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasionPull or push up to 75 lbs. on occasionBe able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleanersStand 100% of the time with frequently walking short distancesFrequent reaching and grasping at waist level; occasionally above shoulder or below waist levelMeet established volume activity standards for the positionTolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weatherHave sufficient visual ability to check ID cardsFood Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.