Business Operations Specialist 2

Job DescriptionSummary:The Business Operations Specialist 2 supports Data Governance & Stewardship initiatives by maintaining client relationships and acting as a business analyst. Key responsibilities include managing and improving client customer data quality, overseeing data stewardship processes, training staff, and ensuring work quality and timelines are met. The role involves working with pharmaceutical client data using internal tools, documenting processes, reporting metrics and SLA performance, and providing feedback to both internal and client teams.Job Responsibilities:Responsible for overseeing and managing a client's customer data management processes and tasks. This role is responsible for assessing and improving the quality of a pharmaceutical client's customer data (Physicians, Organizations, etc.). Using a combination of internal data and tools to work with client's data within their systems (MDM, CRM, etc.) and/or spreadsheets to review and verify data. The DG&S Business Operations Specialist 2 works closely with the client on both Data Stewardship and Data Governance engagements. Tasks include but are not limited to the development and documentation of business processes related to data management. The DG&S Business Operations Specialist 2 is responsible for providing on-going feedback to both internal management and client peers of data issues and areas that require special attention or escalation. The DG&S Business Operations Specialist 2 will also be responsible for reporting out to the client on a predefined schedule all metrics and SLA performance.Skills and Experience Requirements:• Undergraduate degree (desired or applicable work experience)• Experience with medical data (required)• Experience with CRO data and/or pharmaceutical data (desired)• Fundamental understanding of relational databases (i.e. MDM and CRM technologies) (desired)• Technology understanding and fluency• Process development and workflow design• Project management and operations leadership• Detail oriented, good data entry, research, and analytical skills• KPI Tracking and data analysis• Strong customer service skills with excellent verbal and written communications• Eagerness to learn, ability to follow directions, and ability to work independently or as part of a team• Ability and experience leading teams• Proficiency in Microsoft Office including Excel, Word, PowerPoint, Teams and CoPilot (Access is a plus)Pay Rate Range: $30-39/hr depending on experienceEqual Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.