Senior Manager, Program Operations

About Tutored by Teachers Tutored by Teachers (TbT) is a national leader high-dosage tutoring. We partner with K-12 school districts across the country to serve their high-need students with personalized virtual learning powered by certified teachers. Our mission is to close the opportunity gap for students and elevate the teaching profession by ensuring educators are paid and empowered to drive student learning. Role Overview We are seeking an experienced Program Operations leader to build and scale the systems, processes, and structures that power TbT's instructional content and program delivery. This individual will oversee the end-to-end lifecycle of our curriculum and instructional content—from intake and development through launch and ongoing maintenance -- ensuring that TbT's products are high-quality, standards-aligned, and efficiently produced. The ideal candidate combines instructional expertise with operational rigor: they understand how great teaching materials are made, how to manage the people and processes behind them, and how to design scalable systems that enable rapid, consistent delivery for hundreds of school district partners. Key Responsibilities Content Operations & Systems Design Build and manage scalable systems for the creation, versioning, and maintenance of TbT instructional content across programs and subject areas. Define and enforce quality standards for content design, ensuring materials align with priority standards, HQIM principles, and Science of Reading practices. Create efficient workflows that allow new content requests to be fulfilled quickly and with fidelity. Implement a knowledge-management infrastructure to catalog, track, and update all curricular assets. Cross-Functional Program Execution Partner with Sales, Implementation, and Product teams to ensure clear handoffs and alignment between client needs and available content. Coordinate timelines, resources, and priorities for new or custom content builds across multiple teams. Monitor and optimize launch readiness processes to consistently meet client start dates. People & Vendor Management Manage and develop a team responsible for content development, instructional design, and program execution. Recruit, onboard, and oversee external curriculum developers and contractors to expand capacity and expertise. Foster collaboration, accountability, and continuous improvement within the team. Quality Assurance & Continuous Improvement Establish review cycles, feedback loops, and data-driven metrics to evaluate content quality and impact. Identify process bottlenecks and introduce tools or automations to increase speed and accuracy. Surface insights from program data to inform content updates and operational refinements. Requirements Qualifications 5–10+ years of experience in program operations, instructional design, academic product management, or curriculum development within K–12 education. Proven success building scalable systems for content development or academic service delivery. Deep knowledge of standards-aligned instruction and assessment design. Strong project management, prioritization, and organizational skills. Experience managing people and external vendors in a fast-moving, cross-functional environment. Exceptional communication and stakeholder-management skills. Preferred Experience in tutoring, intervention, or high-dosage instructional programs. Familiarity with Salesforce, Zapier, Asana, Airtable or similar workflow-tracking tools. Background in knowledge-management or academic content operations. Traits We Want to See in Everyone: Adapted from Carrol Chang, CEO of Andela Low ego, low drama, servant leader. You share credit, take blame. You like being wrong because it means someone else had an even better idea. One team mentality. You break silos across teams. You put the company and mission first above your team alone. Great listener, hungry for feedback. You're always seeking to improve – our product, our business, yourself. You solicit diverse opinions and deeply listen. Owner, not renter. You see a problem, you fix it or find someone who will. The buck stops with you. Player-coach. You fly high (create strategy) AND low (know the details that matter). You roll up your sleeves and get scrappy. You do this without micromanaging, empowering your team while actively engaging in important details. Business problem solver. You're not just a functional expert; you consistently get praise for approaching your function through the lens of solving business problems. Information worker. You aggressively, directly, and succinctly communicate up, down, left, and right using the right channels. Benefits 100% healthcare coverage for you and your family Access to 401k to help save for the future Well-rounded wellness benefits, including access to free and low cost mental health resources and support services Fully remote work environment and a flexible schedule Annual in-person team retreats Unlimited vacation policy to help recharge The chance to make a meaningful impact on students' lives and contribute to the advancement of educational equity.