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Element Orlando Universal Boulevard - Orlando, FL, United States HEI Hotels and Resorts Full timeAbout UsWelcome to Element Orlando Universal Blvd., where we redefine the hospitality experience with our commitment to innovation, sustainability, and exceptional guest service. Located in the heart of Orlando's entertainment district, a stone's throw away from the iconic Wheel at ICON Park, our hotel is the ideal destination for travelers seeking comfort...
Director of Housekeeping
2 days ago
Element Orlando Universal Blvd.Welcome to Element Orlando Universal Blvd., where we redefine the hospitality experience with our commitment to innovation, sustainability, and exceptional guest service. Located in the heart of Orlando's entertainment district, our hotel is the ideal destination for travelers seeking comfort and convenience in a modern setting. Our hotel is designed with the 'Healthy Actives' traveler in mind, offering spacious, eco-friendly accommodations, state-of-the-art facilities, and thoughtful amenities that make every stay unforgettable. From our outdoor swimming pool to the 24-hour fitness center, free bike rentals, and BBQ facilities, we provide everything our guests need to feel relaxed, rejuvenated, and connected. We value diversity, creativity, and a passion for service, and we offer comprehensive training and development opportunities to help our employees grow their careers. Discover more about the opportunities awaiting you at Element Orlando Universal Blvd. and embark on a rewarding career journey with us. Together, let's set new standards in hospitality and create memorable experiences for our guests, all while taking care of our planet.OverviewEnsure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.Essential Duties and ResponsibilitiesPlan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.Develop housekeeping and laundry budget.Develop and implement controls for expense management.Conduct periodic inventory of guest supplies, small equipment and linen as required.Utilize labor management tools to schedule and control labor costs.Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.Communicate both verbally and in writing to provide clear direction to staff.Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.Evaluate condition of furniture, fixtures, dcor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.Ensure compliance of housekeeping and laundry standard operating procedures and policies.Operate department pursuant to OSHA requirements and guidelines.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and Skills5+ years management experience, with at least 3 years in housekeeping management.Experience managing in-house operated laundry operations.Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.Able to work with other department leaders.Able to resolve guest, supervisor, and associate conflicts.Able to manage multiple tasks at all times and have excellent organizational skills.Must be willing to "pitch-in" and help co-workers with their job duties and be a team player with or without reasonable accommodation.Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.CompensationTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? YesBenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
