Donation Center Attendant- PT Aberdeen DC
1 week ago
3735 Longleaf Pine Parkway Suite 206 St. Johns, FL 32259Job Title: Donation Center Attendant (DCA)Department: Donation CenterReporting to: DC ManagerDate: 8/2018Position Status: UpdatedFLSA Status: Non-Exempt (Hourly)Job Summary:The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors' vehicles, offer each donor a receipt, and thank the donor for donating.Minimum Qualifications:EducationHigh School or GED preferred.ExperienceMinimum of 2 years prior retail sales/customer service experience preferred.Licensure, Certification, and/or RegistrationValid Driver's LicenseOther Must like to interact with people and be driven to succeed Must have excellent communication skills Energy and enthusiasm to help others An openness to learn and be a team player An excitement for a career in retail Able to handle customer service relations Must be able to read and comprehend Able to regularly lift up to 50 pounds Must have reliable transportation Job DutiesEssential Duties% of Time Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual. 100% Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction. Greets donors and receives merchandise, providing the donor with a receipt, if desired. Completes housekeeping tasks to ensure a clean, safe, and friendly work area. Identifies the need for supplies. May be required to travel to other donation centers on an as-needed basis. Other duties as assigned Supervisory/Decision-making AuthorityDoes the position require customary supervision and management of at least 2 full-time employees? ☐ Yes ☒ NoEnter the number of direct reports and their position titles: NonePHYSICAL REQUIREMENTS:Required Standing Walking Lifting (Up to 50lbs) Carrying (Up to 50lbs) Kneeling Pushing/Pulling Bending/Stooping Reaching Turning Repetitive Motions Must have reliable transportation Preferred Reading Color Recognition Professional appearance HAZARDS: Housekeeping and/or cleaning agents Proximity to moving mechanical parts SKILL REQUIREMENTS:Required Ability to meet the highest level of customer satisfaction Attention to detail and organization Respectful customer relationships Reliable, responsible, and dependable, with and ability to fulfill obligations. Reasoning and logic Sensitivity to the service population's cultural and socioeconomic characteristics Positive Attitude Ability to respond to customer correspondence appropriately. Preferred Verbal communication (including telephone) Written communication (including composition) Team-oriented and collaborative interpersonal relationships Ability to be sensitive to others' needs and feelings, and being understanding and helpful on the job Ability to accept feedback while dealing calmly and effectively with stressful situations. Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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