F&B Supervisor

Summary: The Food and Beverage Supervisor will oversee and be personally involved in all operational aspects of a particular shift in order to assure all service steps are followed and to guarantee every single guest is delighted. The role is responsible for ensuring the highest standards of pool service, managing and developing our team, and delivering an exceptional experience for our guests. Supervise all F&B Pool staff on shift and ensure proper staffing levels.Essential Job Functions: Include the following. Other duties may be assigned. Ensure all liquor brands, beers and non-alcoholic selections available in F&B outlets are in place. Ensure the pool outlet layout is properly set. Review Daily house count, arrivals/departures, VIP's. Correct maintenance and use of equipment. Ensure all department policies/service procedures are being met. Supervise staff on shift and ensure proper staffing levels are met based on business needs. Counsel, guide, train and instruct employees in the proper performance of their duties. Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Be familiar with all hotel services & activities to respond accurately to any guest inquiry. Monitor and handle any guest complaints immediately ensuring guest satisfaction. Prepare and submit required reports in a timely manner. Run system closing reports and ensure that all servers' checks are closed before they sign out. Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. Oversee operational efficiency, standards compliance, and service. Promote luxury guest satisfaction throughout the pool and outlet areas. Process payments in POS system and close out checks. Assist with expediting food from the kitchen when necessary. Maintain the highest level of standards of quality of products and service at all times. Advise managers of any complaints as soon as they occur. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies. Maintain a professional courteous manner with all guests and fellow employees Maintain a safe and secure working environment. Perform related duties as requested by Manager Participate in Monthly Food and Beverage Inventory Submit Food and Beverage Requisitions on a timely basis Collaborate with Manager in the creation of schedules and project assignments Qualification Requirements: Ability to understand guest needs and to deliver superior customer service. Proven ability to successfully support the management to motivate and lead a diverse team. Excellent organizational and project management skills. Strong communication and interpersonal skills. Ability to work under pressure and handle multiple tasks simultaneously. Ability to multi-task, be detail-oriented, and be able to solve problems to effectively deal with internal and external guests. Excellent guest service skills. Ability to work flexible schedules to include weekends, evenings, and holidays. Ability to maintain calm and resolve problems in a busy environment. Ability to maintain discretion and confidentiality of all guests and pertinent hotel information. Interacts professionally with guests, vendors, internal staff, etc., under all conditions and circumstances. Must be able to handle extreme outdoor temperatures and working condition. Must be constantly alert for guest's safety and comfort. Education and Experience: Proven experience (typically A minimum of 2 years of experience working in a luxury hotel environment) in supervisory or management. Experience as Supervisor in a high-volume restaurant with highest levels of service is preferred. High School qualification or equivalent.Physical Demands: While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or listen. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift, push, carry, pull, or move up to 50 pounds. Repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.