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Medical Receptionist
2 hours ago
The Medical Receptionist is responsible for providing front-desk patient services while supporting administrative and basic accounting functions. This position serves as a key point of contact for patients, nursing staff, and contracted agencies, ensuring smooth daily operations, accurate documentation, and timely processing of invoices and nursing records. The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment while maintaining a high standard of customer service and compliance. This is an on-site, in-person role at the infusion center in Kirkland, Washington.About AmeriPharmaAmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.AmeriPharma's Benefits Full benefits package including medical, dental, vision, life that fits your lifestyle and goals Great pay and general compensation structures Employee assistance program to assist with mental health, legal questions, financial counseling etc. Comprehensive PTO and sick leave options 401k program Plenty of opportunities for growth and advancement Company sponsored outings and team-building events Casual Fridays Duties and Responsibilities Greet, check in, and assist patients, providing excellent customer service and directing them through the facility as needed. Answer and route phone calls, manage messages, and handle patient communications through Citus Health.Schedule patient appointments and appointment reminders. Perform administrative duties such as data entry, scanning, filing, report generation, and maintaining organized records. Support infusion center operations by maintaining room cleanliness, restocking supplies, snacks, and waterCheck and document daily medication refrigerator temperatures. Perform COVID screenings in accordance with established protocols. Process patient copayments when applicable. Review nursing notes and invoices from contracted and home health agencies for accuracy and compliance with executed agreements. Create delivery tickets in CPR+ and follow up on pending invoices. Communicate with the manager regarding documentation review and discrepancies. Respond to agency payment inquiries and manage invoice filing and tracking. Maintain agency tracking spreadsheets and assist with direct deposit enrollment. Coordinate complementary lunches for infusion guests as needed. Provide non-clinical support to nursing staff as needed and perform other duties as requested. Additional duties and responsibilities in different areas of the department on an as-need basis or determined by management. Foster a culture of accountability, integrity, collaboration, and service excellence. Required QualificationsThe ideal candidate for the Medical Receptionist role is a professional, detail-oriented individual with strong interpersonal and organizational skills who thrives in a fast-paced healthcare environment. This person should be patient-focused, courteous, and confident in interacting with patients, caregivers, clinical staff, and external partners. The ideal candidate demonstrates reliability, discretion, and accuracy in managing scheduling, check-in processes, documentation, and communication, while maintaining compliance with HIPAA and organizational standards. They are proactive, adaptable, and able to manage competing priorities efficiently, with a strong sense of accountability and a willingness to support clinical operations within an infusion center setting. Prior experience in a medical office or specialty clinic, along with comfort using electronic health records and administrative systems, would be highly beneficial. High school diploma or equivalent An active BLS certification At least one year of medical clinic support experience Excellent customer service skillsWorking knowledge of Google Suite (Word, Excel, and Gmail) Ability to work independently and as part of a team Maintain professionalism, courtesy, and confidentiality at all times Clear verbal and written communication skills Understanding of HIPAA Compliance Ability to manage multiple tasks in a fast-paced environment Strong time management and organization skills Data entry with high accuracy and attention to detail Preferred Qualifications Previous experience working in a medical office or hospital settings is advantageous but not required. Working knowledge of CPR+ AmeriPharma's Mission StatementOur goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We CarePhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.EEO StatementsThe above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.
