Spa Manager

Spa Manager Sonesta Resort located in Hilton Head Island, SC is seeking a Spa Manager. Develop and promote Spa services that deliver un-paralleled service and value for its clients and Members. Essential Duties & Responsibilities: Manage the day-to-day activities of the Spa. Schedule employees and assign work to ensure proper coverage. Communicate and enforce policies and procedures. Monitor performance and recommend/initiate disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. Create a spa environment and experience that distinguishes our brand from the competition and delivers superior service and value; ensure clients and Members are greeted upon arrival and invited back upon departure. Maintain adequate spa inventories and ensure facilities are prepared for daily services. Establish and maintain procedures for setting the environment for each client and Member; music level, conversation, temperature, and pressure of massage: Review and assess client intake information to insure the best course of therapy for each client. Deliver massage therapy and other body conditioning treatments, which may include steam or dry heat treatments, that are considered exceptional in both technique and customer service. Restock and reset treatment room when finished with shift including emptying trash, transporting dirty linens to laundry, stocking linen shelves, sweeping the room after salt treatments, and cleaning mirrors and sinks. Recommend to clients and Members body conditioning activities or treatment products for home care. Maintain record of treatments furnished to customers in accordance with established procedures. Promote teamwork and quality service through daily communications and coordination with other departments. Perform other duties as assigned. Qualifications and Requirements: Advanced vocational training in a relevant field plus one-year experience in massage therapy, or an equivalent combination of education and experience. Must speak fluent English. Current certifications or licenses required. This job requires ability to perform the following: Carrying or lifting up to 25 pounds Extensive work with hands and arms Continuous standing up Communication skills are utilized a significant amount of time when interacting with customers and employees. Reading and writing abilities are utilized often. Basic math skills are frequently. May be required to work nights, weekends, and/or holidays. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Sonesta Resort is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.