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Content Supervisor
7 hours ago
Content SupervisorSERVPRO of South Frisco is seeking a reliable and detail-oriented Content Supervisor to oversee contents restoration operations on residential and commercial loss sites. This role is responsible for supervising contents technicians, managing pack-outs and pack-backs, ensuring proper cleaning and inventory of customer belongings, and maintaining SERVPRO's high standards of quality, safety, and customer service.Key ResponsibilitiesContents OperationsSupervise and coordinate contents restoration jobs including pack-outs, cleaning, storage, and pack-backsAssess damaged contents and determine appropriate restoration methodsEnsure accurate inventory, labeling, documentation, and photo recordsOversee contents cleaning (on-site and off-site), deodorization, and storage proceduresEnsure contents are handled with care and returned in pre-loss condition whenever possibleTeam LeadershipLead, train, and mentor contents techniciansAssign daily tasks and monitor productivity and job progressEnsure team compliance with SERVPRO standards, safety protocols, and company policiesCommunicate expectations clearly and provide feedback to team membersCustomer ServiceCommunicate professionally and empathetically with customers during stressful situationsAnswer customer questions regarding contents handling and restoration processesMaintain a positive SERVPRO brand image on every job siteDocumentation & ComplianceComplete job documentation accurately and on time (inventory lists, job notes, photos)Work closely with production management, office staff, and insurance adjustersEnsure jobs meet industry standards (IICRC guidelines when applicable)Safety & EquipmentEnforce safety procedures and proper use of PPEMaintain contents cleaning equipment, vehicles, and storage areasReport equipment issues or safety concerns promptlyQualificationsHigh school diploma or equivalent (required)Previous experience in contents restoration, moving, warehousing, or cleaning preferredSupervisory or leadership experience strongly preferredStrong organizational and time-management skillsAbility to lift, carry, and move contents (up to 50 lbs)Valid driver's license with a clean driving recordComfortable using mobile apps, inventory systems, and basic computer programsSkills & AttributesStrong attention to detailExcellent communication and customer service skillsAbility to manage multiple jobs and deadlinesProblem-solving mindsetProfessional, dependable, and team-orientedWork EnvironmentOn-call availability may be required for emergency responseWork performed in residential and commercial properties affected by water, fire, or mold damageWhy Join SERVPRO of South Frisco?Opportunity for growth within a respected restoration franchiseHands-on leadership role with a supportive teamMeaningful work helping customers recover after disasters
