Team Member

At Charleys Cheesesteaks, a Team Member plays a vital role in delivering excellent customer service and ensuring the smooth operation of the restaurant. The role typically includes a combination of food preparation, customer service, and general store responsibilities. Here's a detailed job description for a Charleys Cheesesteaks Team Member: Key Responsibilities: Customer Service: Greet customers warmly and in a friendly manner. Take customer orders, accurately entering them into the system. Make recommendations for menu items and upsell products (such as sides, drinks, or dessert). Handle customer complaints or concerns in a professional and helpful manner, ensuring a positive experience. Serve food and drinks to customers at the counter or at their table, as needed. Food Preparation: Prepare and cook food items according to Charleys' standards, ensuring consistency and quality. Ensure all food items are cooked to the proper temperature and garnished appropriately. Assemble sandwiches and other menu items quickly and accurately, following recipes and portion guidelines. Maintain cleanliness and organization in the kitchen, adhering to food safety and sanitation practices. Cash Register and Payment Handling: Operate the cash register, handle transactions, and process payments (cash, credit/debit). Give correct change and receipts to customers. Maintain accuracy in cash handling and register operations. Maintain Cleanliness: Ensure the dining area, kitchen, and restrooms are clean and organized. Regularly clean and sanitize food preparation surfaces, utensils, and equipment. Help with the general cleaning of the restaurant, including sweeping, mopping, and restocking supplies as needed. Teamwork: Work closely with other team members to ensure orders are prepared and served efficiently. Help with stocking supplies and ingredients to ensure the kitchen is always prepared for busy periods. Assist with training new employees and providing support as needed. Inventory and Stocking: Assist with inventory management and stock control. Notify management of low stock or supplies and help with restocking inventory items. Adhere to Health & Safety Standards: Follow all food safety and health regulations, including handling food, cleaning, and storage. Wear the required uniform and follow any personal hygiene standards as outlined by the company. Follow all workplace safety guidelines to ensure a safe environment for yourself and your team. Qualifications and Skills: Customer-Focused: A strong passion for providing excellent customer service and ensuring a positive dining experience. Communication: Good verbal communication skills for taking orders, interacting with customers, and working with the team. Team Player: Ability to work collaboratively in a fast-paced environment and support other team members. Attention to Detail: Accuracy in taking orders, preparing food, and handling payments. Physical Stamina: Ability to stand for extended periods and lift items (up to 25-30 lbs). Adaptability: Ability to handle a variety of tasks and work in a fast-paced, often busy environment. Food Handling Knowledge: Basic knowledge of food preparation, safety, and sanitation standards (will typically be provided on the job). Physical Requirements: Ability to stand, walk, and move around the store for extended periods of time. Ability to lift and carry boxes or supplies up to 25-30 lbs. Schedule Flexibility: Must be available to work flexible hours, including evenings, weekends, and holidays, based on store needs. Additional Information: Entry-Level: This is typically an entry-level position, so prior experience in food service is not always required. Training will be provided. Opportunities for Growth: There may be opportunities for advancement to higher roles, such as shift leader, supervisor, or manager.