MEP Field Service Coordinator/Dispatcher

2 weeks ago

Spokane, United States Holaday-Parks, Inc. Full time

Job Description:Holaday Parks is seeking a highly organized and customer-focused MEP Service FieldCoordinator/Dispatcher to manage the daily scheduling and dispatch of field technicians formechanical, electrical, and plumbing service calls. This role plays a key part in ensuring efficientservice delivery, strong client communication, and timely response to service requests. Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.The ideal candidate will thrive in a fast-paced environment and have a strong ability to managemultiple priorities while maintaining a high level of customer service.Responsibilities:Dispatch MEP field technicians to service calls, preventive maintenance visits, and emergency requests based on priority, location, and technician availability.Serve as the primary point of contact for clients, providing timely updates on technician ETAs, job status, and follow-ups.Monitor and manage the daily service schedule to ensure maximum efficiency and responsiveness.Receive and process incoming service requests via phone, email, or work order systems.Coordinate with service managers and field technicians to ensure accurate job scoping and completion.Track open service orders, ensure proper documentation, and follow up on incomplete or pending work.Maintain accurate and up-to-date records in dispatching software, including technician notes, job completion status, and parts used.Communicate delays, schedule changes, or job-site challenges to clients and internal teams as needed.Support invoicing and administrative teams by verifying service details and technician time logs.Assist with ordering or coordinating parts, materials, or subcontractors when necessary for scheduled service calls.Qualifications and Education:2+ years of dispatching or coordination experience in a service-based MEP, HVAC, electrical, or plumbing environment.Strong customer service and communication skills- both written and verbal.Ability to prioritize and adapt in a dynamic, high-volume environment.Experience using dispatching or field service management software (e.g., BuildOps, Corrigo, or similar) is preferred.High school diploma or equivalent required; additional industry training or certifications are a plus.Familiarity with MEP systems and terminology is strongly preferred.Bilingual (English/Spanish) a plus.Salary Range:$65,000-$80,000Benefits:We offer an excellent salary and benefits package—paying 100% of medical/vision/dental and prescription premiums for employee. xhmxlyz Holaday-Parks is an Equal Opportunity Employer (EOE), including protected veterans and people with disabilities.

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