Customer Service Representative

2 weeks ago


Newark, United States ESP Enterprises Inc. Full time

Customer Service Representative IBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Responsibilities:Responds to telephone inquiries using standard scripts and procedures.Defines or resolves inquiries received either through written or telephone correspondence.Gathers information, researches/resolves inquiries and logs customer calls.Communicates appropriate options for resolution in a timely manner.Performs customer needs analysis and informs customers of services and resources available to them.Maintains adherence (attendance, punctuality, use of AUX time).All other duties as assigned Must have experience working in a call center.Education/Skills/Experience Requirements: High School diploma or GED. Excellent communication skills. Candidates must go through the interview process with the client. Customer Service Representative I *BilingualResponsibilities:Responds to telephone inquiries using standard scripts and procedures.Defines or resolves inquiries received either through written or telephone correspondence.Gathers information, researches/resolves inquiries and logs customer calls.Communicates appropriate options for resolution in a timely manner.Performs customer needs analysis and informs customers of services and resources available to them.Maintains adherence (attendance, punctuality, use of AUX time).All other duties as assigned Must have experience working in a call center.Education/Skills/Experience Requirements: High School diploma or GED. Excellent communication skills. xhmxlyz Language: SpanishTraining Schedule: Monday through Friday 9 am to 5 pm for 2 weeksAfter Training Schedule: Must be able to work between the hours of Monday through Friday 7 am to 5:30 pm and Saturday, Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work week); fluctuating schedule.Work Schedule: Will be discussed during interview



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