Customer Service Manager
7 days ago
Title: Customer Service ManagerPay: $80,000 – $90,000 base + 5% bonus eligibleLocation: Vineland, NJ | Fully onsite with occasional travel within NJ (approx. 1x every two weeks)Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.About the Role:A fast-growing, family-owned specialty food manufacturer is seeking an experienced Customer Service Manager to lead its customer service function following a recent resignation. The organization is moving quickly to fill this role due to business continuity needs and continued growth.Responsibilities:Customer Interaction & Order ManagementMaintain daily communication with customers, sales representatives, brokers, and large retail accounts.Process customer orders via ERP and EDI platforms, ensuring accurate transmission, mapping, and issue resolution.Manage retailer-specific requirements including routing guides, vendor portals, labeling, ticketing, and compliance documentation.Prepare internal documentation for orders, promotions, samples, and special programs.Coordinate with production planning and warehouse teams to meet customer commitments and promotional deadlines.Monitor deliveries to ensure compliance with retailer shipping requirements and service standards.Customer Service OperationsManage escalated customer complaints and resolve issues including EDI errors, chargebacks, deductions, and compliance disputes.Partner cross-functionally with Operations, Sales, Production Planning, and Quality teams to improve fulfillment and satisfaction metrics.Leadership & Performance ManagementProvide coaching, direction, and leadership to the customer service team.Establish and monitor KPIs including on-time delivery, fill rate, EDI accuracy, retailer scorecard performance, and promotional execution.Foster a culture of accountability, responsiveness, and continuous improvement.RequirementsBachelor’s degree in Business Administration or related field.3–5 years of customer service management experience, preferably within Manufacturing, Distribution.Hands-on experience supporting large retail accounts.Strong background working with ERP and EDI systems (SPS Commerce experience strongly preferred). xhmxlyz Solid understanding of routing guides, vendor portals, retailer compliance, and chargeback management.
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Customer Service Manager
2 weeks ago
Vineland, United States Wetalentia Full timeCustomer Service ManagerURGENT!!! Please, apply only if you have the right skills.Reports to: Executive VPLocation: Vineland, NJ Job Type: Full-time – Onsite About the company:Our client is a family-owned company with roots in Italy, dedicated to bringing the finest European deli meats to the U.S. Since 2014, who's been offering authentic specialties from...
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Customer Service Manager
2 weeks ago
Vineland, United States Wetalentia Full timeCustomer Service ManagerURGENT!!! Please, apply only if you have the right skills.Reports to: Executive VPLocation: Vineland, NJ Job Type: Full-time – Onsite About the company:Our client is a family-owned company with roots in Italy, dedicated to bringing the finest European deli meats to the U.S. Since 2014, who's been offering authentic specialties from...
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Customer Service Manager
7 days ago
Vineland, United States firstPRO, Inc Full timeCustomer Service Manager – Direct HireLocation: Vineland, NJ (100% Onsite)Compensation: $80,000–$100,000 + 5% BonusReports To: Executive Vice PresidentSchedule & Benefits:Hours: 8:30 AM–5:00 PM, fully onsiteBenefits: Competitive health insurance, 401k with 3% match, and 3 weeks PTOJob Description: Customer Service ManagerThe Customer Service Manager...
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Customer Service Manager
2 weeks ago
Vineland, United States firstPRO, Inc Full timeTitle: Customer Service ManagerPay: $80,000 – $90,000 base + 5% bonus eligibleLocation: Vineland, NJ | Fully onsite with occasional travel within NJ (approx. 1x every two weeks)About the Role:A fast-growing, family-owned specialty food manufacturer is seeking an experienced Customer Service Manager to lead its customer service function following a recent...
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Customer Service Manager
2 weeks ago
Vineland, United States firstPRO, Inc Full timeTitle: Customer Service ManagerPay: $80,000 – $90,000 base + 5% bonus eligibleLocation: Vineland, NJ | Fully onsite with occasional travel within NJ (approx. 1x every two weeks)About the Role:A fast-growing, family-owned specialty food manufacturer is seeking an experienced Customer Service Manager to lead its customer service function following a recent...
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Customer Service Manager
7 days ago
Vineland, United States firstPRO, Inc Full timeCustomer Service Manager – Direct HireLocation: Vineland, NJ (100% Onsite)Compensation: $80,000–$100,000 + 5% BonusReports To: Executive Vice PresidentSchedule & Benefits:Hours: 8:30 AM–5:00 PM, fully onsiteBenefits: Competitive health insurance, 401k with 3% match, and 3 weeks PTOWant to make an application Make sure your CV is up to date, then read...
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Customer Service Manager
2 weeks ago
Vineland, United States Wetalentia Full timeCustomer Service ManagerAll potential applicants are encouraged to scroll through and read the complete job description before applying.URGENT!!! Please, apply only if you have the right skills.Reports to: Executive VPLocation: Vineland, NJ Job Type: Full-time – Onsite About the company:Our client is a family-owned company with roots in Italy, dedicated to...
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Customer Service Manager
2 weeks ago
Vineland, United States firstPRO, Inc Full timeTitle: Customer Service ManagerPay: $80,000 – $90,000 base + 5% bonus eligibleLocation: Vineland, NJ | Fully onsite with occasional travel within NJ (approx. 1x every two weeks)Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.About the Role:A fast-growing, family-owned specialty...
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Customer Service Manager
1 day ago
Vineland, United States firstPRO, Inc Full timeCustomer Service Manager Direct HireLocation: Vineland, NJ (100% Onsite)Compensation: $80,000$100,000 + 5% BonusReports To: Executive Vice PresidentSchedule & Benefits:Hours: 8:30 AM5:00 PM, fully onsiteBenefits: Competitive health insurance, 401k with 3% match, and 3 weeks PTOJob Description: Customer Service ManagerThe Customer Service Manager will lead...
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Customer Service Manager
3 days ago
Vineland, United States firstPRO, Inc Full timeTitle: Customer Service ManagerPay: $80,000 $90,000 base + 5% bonus eligibleLocation: Vineland, NJ | Fully onsite with occasional travel within NJ (approx. 1x every two weeks)About the Role:A fast-growing, family-owned specialty food manufacturer is seeking an experienced Customer Service Manager to lead its customer service function following a recent...
