Auto Glass General Manager

Overview Glass America is an auto glass repair and replacement leader serving customers since 1999. We are creating a culture that delivers on our Mission to WOW Every Customer and Be the Best. This role is for a San Diego, CA location and involves leading a team of technicians and staff to perform glass repair and replacement according to company standards.
Job Title: Auto Glass General Manager
Location: San Diego, CA

Responsibilities

Provide effective leadership, direction, and motivation for all technicians and staff.

Ensure customer vehicle glass repair and replacement is performed per company standards.

Source, order, receive, and deliver parts to technicians; maintain inventory and process returns timely.

Recruit, hire, educate, train, and maintain compliance with company standards.

Meet daily/weekly/monthly sales goals and objectives; communicate effectively with staff.

Provide daily supervision and direction to Auto Glass Technicians; dispatch jobs to technicians.

Motivate employees to achieve goals; monitor technician performance regularly.

Order parts with vendors, document conversations, track back orders, and coordinate returns/credits.

Coordinate with Accounts Payable for invoices and ensure proper processing of purchases.

Manage parts accuracy to avoid unused or back-ordered inventory; work closely with local management.

Schedule and reschedule technician jobs; communicate changes to dispatchers and customers as needed.

Maintain organization and timely delivery of parts and information to the shop and customers.

Dispatch

Communicate with consumers to confirm technician times and address routing changes as needed.

Provide status updates and field ETA calls directly to customers.

Inventory Management

Notify customer service representatives when parts are on back order; annotate work orders.

Order parts as directed; confirm with technicians that no parts remain at shops; coordinate credits with distributors.

Work with Accounts Payable to ensure timely processing of part purchases and returns.

Scheduling

Review dispatches and communications from technicians; handle rescheduling as needed.

Coordinate with customers to reschedule uncompleted jobs.

Additional

Support company reporting, recommendations, and corrective actions in the best interest of Glass America.

Comply with all company policies and procedures outlined in the employee handbook.

Skills and Experience

Time management, organizational skills, customer focus, and initiative.

Self-starter with incentive-driven mindset and track record of success.

Excellent communication skills and creative thinking.

High school graduate.

At least 5 years of experience in the auto glass industry.

Previous management/operations experience is strongly preferred but not required.

Benefits

Full-time hours (30+ per week) with 80 hours of paid time off annually, 80 hours of paid parental leave, and 6 paid holidays.

Medical, prescription drug, dental & vision insurance.

401(k) retirement plan with company match; employer-paid short-term disability and life insurance; additional voluntary life insurance.

Free prescription or non-prescription safety glasses each year.

Glass America is an Equal Opportunity Employer.

Other
AI Disclosure Statement: The Boyd Group and all affiliated companies do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details: Compensation range for this position is $69K-$75K.

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