FT Quality Assurance Associate

Job Title: Deli Bakery Associate Success Factors Job Code: 1300438Department: Deli Bakery Reports To: Deli Bakery ManagerPrimary Purpose:Provide quality customer service within the Deli Bakery Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.Duties and Responsibilities:Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experienceCourteous and helpful to other associatesFollows all technical manuals for processing of product, label placement, etcEnsure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelinesEnsures proper sanitation of department, equipment and proper food handling/preparationUnderstand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO) Maintain a complete understanding of and adherence to company guidelines, policies and standard practiceUnderstand and follow Food Safety and Workplace Safety guidelines and proceduresObserve and correct all unsafe conditions that could cause associate or customer accidents Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on DutyEnsure compliance with local, state and federal regulationsWear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress codeSuccessfully complete Computer Based Training (CBT), Training Packet and Training Aid coursesPerform all other duties as assignedQualifications:High school graduate or equivalent preferredExcellent interpersonal, organizational, communication and customer service skillsAbility and willingness to learn multiple tasks and technical requirements of the jobAbility to use technical information to solve problemsMust meet minimum age requirements to perform specific job functionsMust be able to meet the physical requirements of the position, with or without reasonable accommodationsPhysical Requirements:Ability to use computers and other communication systems required to perform job functionsPerform repetitive hand and arm motionsBend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasionPull or push up to 75 lbs. on occasionStand 100% of the time, frequently walking short distancesBe able to handle a variety of substances associated with cleaning and packaging materialsFrequent reaching and grasping at waist level: occasionally above shoulder or below waist levelMeet established volume activity standards for the positionTolerate working in extreme hot/cold temperatures for up to 20 minutes at a time08/24/2021: Change in job code from 291/292 to SF job code 1300438Job Title: Deli Bakery Associate Success Factors Job Code: 1300438Department: Deli Bakery Reports To: Deli Bakery ManagerPrimary Purpose:Provide quality customer service within the Deli Bakery Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.Duties and Responsibilities:Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experienceCourteous and helpful to other associatesFollows all technical manuals for processing of product, label placement, etcEnsure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelinesEnsures proper sanitation of department, equipment and proper food handling/preparationUnderstand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO) Maintain a complete understanding of and adherence to company guidelines, policies and standard practiceUnderstand and follow Food Safety and Workplace Safety guidelines and proceduresObserve and correct all unsafe conditions that could cause associate or customer accidents Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on DutyEnsure compliance with local, state and federal regulationsWear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress codeSuccessfully complete Computer Based Training (CBT), Training Packet and Training Aid coursesPerform all other duties as assignedQualifications:High school graduate or equivalent preferredExcellent interpersonal, organizational, communication and customer service skillsAbility and willingness to learn multiple tasks and technical requirements of the jobAbility to use technical information to solve problemsMust meet minimum age requirements to perform specific job functionsMust be able to meet the physical requirements of the position, with or without reasonable accommodationsPhysical Requirements:Ability to use computers and other communication systems required to perform job functionsPerform repetitive hand and arm motionsBend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasionPull or push up to 75 lbs. on occasionStand 100% of the time, frequently walking short distancesBe able to handle a variety of substances associated with cleaning and packaging materialsFrequent reaching and grasping at waist level: occasionally above shoulder or below waist levelMeet established volume activity standards for the positionTolerate working in extreme hot/cold temperatures for up to 20 minutes at a time08/24/2021: Change in job code from 291/292 to SF job code 1300438