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Assistant Manager Position Summary: Responsible for managing restaurant operations in conjunction with or in the absence of the Restaurant Manager. Also responsible for training and leading team members in consistently delivering a "WOW" guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests. Key Duties/Responsibilities: * Constantly sets the example by maintaining visibility and interacting with guests. * Models a "guest comes first" attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous. * Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency. * Responds to guest concerns and complaints in a timely and professional manner and ensures positive resolution. * Interacts effectively with diverse groups of people and does not have or display any biases. * Displays a strong commitment to the restaurant team by helping to create a restaurant environment that is friendly, fun, clean and safe. * Treats all employees with care and respect. * Motivates and inspires employees to achieve high performance while adhering to Company procedures. * Provides feedback and recognition. Willingly accepts feedback from management. * Actively listens and communicates timely, clearly, and accurately with management team and team members. * Remains calm when challenged or placed under pressure. * Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. * Recruits, selects, trains, develops and evaluates restaurant employees. * Monitors staffing levels to ensure sufficient development and talent. * Ensures systems for training employees on workstations are fully implemented and adhered to. * Identifies and develops internal candidates for management and Team Leader positions. * Recognizes and rewards employees appropriately. * Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures. * Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each Period. * Develops and executes action plans to increase restaurant sales and profitability. * Monitors costs and ensures adherence to budgets and restaurant goals. * Makes decisions based on experience, policy and procedures, alignment with Jackiana LLC, Jacksouth, LLC, Jackolina, LLC, and Jack in the Box in good standing with the community. Qualifications: * Internal promote preferred (already meets the requirements for Team Member, Team Leader; i.e., demonstrates integrity and ethical behavior, ability to stand and walk approximately 90%-95% of shift, ability to lift and carry 10-65 lbs, ability to take guests' orders, operate a cash register, and read video monitors, ability and desire to work in a very fast-paced environment). * High School Diploma/Equivalency. * Minimum of 6 months JIB or like experience. * 100% certified in all workstations. * Excellentinterpersonal skills. * At least 18 years old. * Must complete any and all Assistant Manager training classes. * Must attain ServSafe certification or other as required. * Ability to perform and understand basic math concepts. * Proven analytical skills. * Good organization and planning skills. * Must be able to work 40 hours per week depending upon the needs of the business. * Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays.
