Assoc Mgr, Clinician Support

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Signify Health is seeking an energetic and detail-oriented Associate Manager, Clinician Support to help manage the front-line support team. This role is crucial for ensuring service efficiency, staff adherence to schedules, and the highest quality of initial support for our clinicians.Job ResponsibilitiesDaily Operations & Team LeadershipSupervise the daily workflow of Tier 1 Support Specialists, ensuring prompt and accurate resolution of general clinician inquiries.Conduct regular coaching and mentoring sessions with team members to improve performance and quality metrics.Handle and resolve escalated Tier 1 issues and complex general inquiries as needed.Workforce Management ExecutionExecute the daily, weekly, and monthly scheduling and shift adherence plans developed by the Sr. Mgr, Clinician Support, Tier 1 leaderMonitor real-time contact center performance (e.g., call volume, queue times, colleague adherence) and make immediate, tactical adjustments to staffing based on WFM data.Assist in the preparation of WFM performance reports, providing accurate data on adherence, utilization, and service level achievement.Serve as the main point of contact for processes on the floor.Quality Assurance & CollaborationProvide constructive feedback to support coordinators.Identify trends in support issues and communicate observations to the Sr. Mgr to drive process improvement and training needs.Collaborate with the Training and Quality Assurance teams to ensure consistent application of support standards.Basic Qualifications4+ years professional experience with 2+ years of supervisory or team lead experience in a call center, help desk, or operations environment.Demonstrated experience with Workforce Management (WFM) practices and real-time adherence monitoring.Excellent ability to coach and motivate a team in a fast-paced, performance-driven environment.Strong organizational and problem-solving skills with a focus on attention to detail.Proficiency with contact center technology and CRM tools (e.g., Salesforce, Five9).Solid skills in MS Office or Google Suite.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 12/06/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.