Patient Access Associate

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?Job: Patient Access Associate - OutpatientHours: Full Time, 9:00am-5:30 pm Monday thru FridayLocation: Employee will primarily work in the main hospital but may float between the Monroe Ambulatory Surgical Center and Breast Health Center (East Windsor).Summary:The Patient Access Representative is responsible for computerized patient registration including obtainment and verification of all required demographic and insurance information and the collection of payments at the Time of Service to ensure accurate and timely reimbursement. They will also be responsible for the collection of payments at the Time of ServicePromote excellent customer service and maintain the organizations Be Standards. In addition, they will have the ability to collaborate with other departments to ensure positive patient outcomes and careResponsibilities:Greets patient with a positive and professional attitude and initiates registration process. Selects the correct patient through properly entering the required fields within the Penn Chart ADT system to ensure patient safety and creates visits appropriately in the Penn Chart ADT system.Performs validation on assigned third party accounts for all outpatients for Radiation Oncology, OP Infusion, Walk-in EKG and X-rays. Validation includes but is not limited to verifying eligibility, obtaining benefits, ensuring pre-certification and/or authorization /referral requirements to have been completed. Refers patient to Medicaid Screener or Financial Counselor as needed.Demonstrates flexibility and adaptability to changing work environment. Demonstrates willingness to meet the needs of departmental operations effectively as an individual and Team MemberPrints claims - when necessary, logs into Claim Agent and reprints claims for submission.Collects Time of Service (TOS) and Point of Service (POS) Payments according to policy. If necessary, refers patient to Financial Counselor for assistance and/or refers patients for Medicaid Assistance. Ensures ABN is reviewed with patients, and signed document is scanned into Media Manager.Processes correspondence from insurance carriers, case management and other areas within one business day of receipt.Reviews Treatment Plan to ensure appropriate CPT codes are captured.Responsible for making corrections to registration errors displayed on Patient and Candidate for Billing (CFB) and denial work queues.Responsible for daily monitoring of Penn Chart Cash drawers.Schedule appointments for walk-in procedures such as Labs, EKG's and X-raysMonitors assigned PMPH Patient Work queues to ensure timely reimbursement from insurance carriersAssigns and enters ICD codes into the ADT system as appropriate with 95% accuracy. Ensures that the appropriate signatures are obtained to meet regulatory requirements. Performs all other duties as assignedEducation or Equivalent Experience:H.S. Diploma/GED (Required)Two years of related experience in a healthcare setting. Previous hospital or physician office registration experience (preferred)We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.Salary Range:$17.05 - $26.44/HourlyAs part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education.Click here for information on UPHS's Benefits.Live Your Life's WorkWe are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.