Patient Access Coordinator

Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Access Coordinator for Physical Therapy, you will organize the activities and workflow of the Patient Access area. This role will allow you to create a foundation in healthcare and explore opportunities at Cleveland Clinic. Your fellow caregivers will encourage you to enhance your skills and explore advanced Customer Service, Clerical or Clinical positions.

A caregiver in this role works days from 8:00 a.m. - 5:00 p.m.

The Krupa Building will serve as the primary work location. but travel to other sites will be required. Mileage reimbursement will be provided for all site-to-site travel.

A caregiver who excels in this role will:

* Organize and coordinate the activities and flow of work for the patient access area.


* Assign tasks, monitor performance and assist in training patient service representative.


* Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.


* Develop, implement, and oversee programs to improve appointment utilization such as the reminder and follow-up on no-show/cancellation program.


* Coordinate activities and resolve operational problems.


* Adjust employees, patients, and physicians' schedules to respond to operational problems.


* Update metrics on visual management boards.


* Document anecdotal information regarding caregiver performance.


* Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.


* Produce reports as needed.



Minimum qualifications for the ideal future caregiver include:

* High School Diploma or GED and two years of Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis


* OR three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others


* OR an Associate Degree and one year of experience


* OR a Bachelor's Degree



Preferred qualifications for the ideal future caregiver include:

* Previous medical office experience


* Customer service experience in a medical setting



Physical Requirements:

* Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.



Personal Protective Equipment:

* Follows standard precautions using personal protective equipment as required.



Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).