Service Technician

Service Technician - AlpharettaMcHenry, ILMust be a US Citizen or Green Card holder.Job Locations Available; Alpharetta (Atlanta), GA 30005 or Dickinson (Houston), TX 77539 or McHenry, IL 60050SummaryThe purpose of the Service Technician is to perform repair, calibration, conversion, field service, training, and demonstration activities at both ITH and customer/field locations. Service Technicians are required to travel as scheduled for work at offsite locations. Service Technicians also perform general tasks related to toolbox fabrication, inventory, and provide backup support to other positions.Description of DutiesTimely, accurately, and efficiently performs the following job duties: Repair/Service Work Inspects and repairs ITH tools both in the shop and the field. Performs in-house calibration of ITH tools. Field Service Work Travels (up to 40% of the time) to customer sites and offshore to operate ITH tooling on their applications. Computer/Database Work Enters repair information into the computer to make service reports, including tracking of parts used from stock. Toolbox Fabrication Modifies and prepares toolboxes for ITH tool kits, including painting and applying decals as needed. Booth Shipments for Exhibitions Packs and unpacks ITH booth and tools for various trade shows. Inventory Responsible for keeping records of inventory used for repairs and assists with physical inventory counting. Phones Answers phones and interacts with customers as needed to provide customer service. Training and Demonstration Travels (up to 40% of the time) to customer sites and offshore to perform training, offer demonstrations, and support the sales activity of the company. Conversions Performs product conversions according to production orders as required.Job FunctionsThe ability to: Timely, accurately, and efficiently carry out each of the job duties described above Perform the work in a logical, orderly, and skillful manner Organize, prioritize, and complete all job responsibilities and objectives with minimal supervision, within assigned deadlines Follow oral and written instructions Maintain a high level of quality work product and output Work in a harmonious manner, accept supervision and directions, and interact in a cooperative and professional manner with supervisor, co-workers, and customers Work in a team environment to provide good customer service Maintain regular and predictable attendance Work full time and arrive for work on time Maintain a professional business appearance and demeanor Maintain safe working conditions and perform work in a safe mannerPhysical & Mental Fitness The mental and physical ability to perform each of the job duties described above Ability to timely and accurately organize, prioritize, and complete all job responsibilities and duties and to consistently maintain work quality and quantityRequired Knowledge, Skills, and Abilities: (Companies ATS Questions):1. Are you able to routinely hear, see, and talk to effectively communicate in person and by telephone with supervisors, co-workers, and customers2. Are you able to frequently and accurately work on several tasks at the same time within assigned deadlines3. Can you read and understand written documents and data4. Can you read, understand, and follow written and oral instructions5. You must be able to lift 50 lbs unassisted6. You must must be able to climb ladders and scaffolding7. You must have a valid driver's license8. You must be able to rent cars while traveling9. Must be a US Citizen or Green Card holder.Employment Type: Full-TimeSalary: $ 24.00 Per Hour