Hotel Front Desk Agent

1 week ago

Hauppauge, New York, United States HYATT REGENCY LONG ISLAND Full time

Job Overview

What you will be doing

  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
  • Part-Time assisting guests as a Bellman
  • Promptly, accurately and efficiently know how and where to post all charges.
  • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
  • Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
  • Review any reservations with special requests and work to block rooms accordingly.
  • Have knowledge of hotel rates, discounts and how to handle each.
  • Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Duties

  • Greet and welcome guests upon arrival with a warm and friendly demeanor.
  • Manage the check-in and check-out processes efficiently, ensuring accurate guest information is recorded.
  • Handle guest inquiries, requests, and complaints promptly and professionally, providing solutions as needed.
  • Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
  • Process reservations and cancellations through the hotel management system.
  • Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Uphold high standards of phone etiquette while managing incoming calls and messages.
  • Assist with administrative tasks such as filing, data entry, and inventory management as necessary.

What we are looking for

  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Food provided
  • Free parking
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Work Location: In person

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