Patient Support Specialist

6 hours ago

Erie, Pennsylvania, United States Physicians Rehab Solution Full time

Join Cleveland Clinic and experience world-class healthcare at its best. This outpatient therapy clinic, opening in Erie, Pennsylvania, operates through a strategic partnership between Cleveland Clinic and Physicians Rehab Solution (PRS)—the official employer for this role.

Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology, and provide stellar patient care.

As a Patient Support Specialist/Physical Therapy Technician, you will play a key role in ensuring each patient has a positive and efficient experience from arrival through treatment. You'll welcome patients and visitors, schedule appointments, and assist with inquiries to optimize satisfaction and clinic flow. This role also involves preparing patients for therapy, assisting with treatment activities, and providing comfort and reassurance throughout their visit. You'll support the clinical team by setting up equipment, maintaining treatment areas, and ensuring records and confidential information remain accurate and secure. By maintaining a safe, clean, and organized environment, you'll help ensure smooth clinic operations and support patients on their path to recovery.

A Patient Support Specialist/Physical Therapy Technician who excels in this role will:

  • Welcome patients and visitors in person and over the phone, answering or referring inquiries in a friendly and professional manner.
  • Schedule and manage patient appointments to optimize provider time, treatment room use, and patient satisfaction.
  • Prepare patients for physical therapy treatments by assisting them into appropriate apparel, positioning them for care, and ensuring their comfort.
  • Assist therapists during treatments by setting up equipment, monitoring exercises, applying heat or other modalities, and tracking patient progress as directed.
  • Provide information and reassurance to patients, addressing questions and easing anxieties before and during treatment sessions.
  • Maintain accurate and confidential patient records, accounts, and financial information in compliance with clinic policies and privacy regulations.
  • Support clinic operations by filing and retrieving treatment information, collecting patient charges, and updating financial data.
  • Ensure a clean, safe, and well-organized treatment and reception area by following established procedures and safety protocols.
  • Report equipment issues or maintenance needs and assist with preventive maintenance as directed.
  • Contribute to a positive team environment by collaborating with colleagues and taking initiative to support daily clinic functions.
  • Perform other related duties as assigned.

Preferred qualifications:

  • 1-2 years of Physical Therapy Office experience preferred
  • Excellent Customer Service, Telephone, and Communication skills
  • Experience with patient scheduling & EMR Systems preferred

Req # 3416

Please note:

Salaries shown on independent job search websites reflect general market data and do not represent official figures from Cleveland Clinic or Physicians Rehab Solution. Compensation details will be discussed directly with candidates during the hiring process.

All caregivers must comply with Cleveland Clinic Health System & PRS policies regarding tobacco, drug testing, and annual influenza vaccination. Equal employment opportunities are provided to all applicants regardless of protected characteristics.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • What is your desired hourly rate?

Work Location: In person

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