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Technical Trainer
2 weeks ago
At Configura our Developer Experience team is responsible for supporting the content creator community of the Configura ecosystem through training, self-education, and direct technical support. This community is primarily made up of CM programmers, catalog specialists, and quality assurance specialists, and is instrumental in delivering a powerful, maintainable, and reliable experience. The Technical Trainer plays a critical role in Configura's success by empowering this community to produce the highest quality content for its users.
WHO WE BELIEVE YOU ARE
We believe you have a passionate interest in technology and the way it's used to solve problems and better experiences. To be successful as a Technical Trainer you will build and maintain a strong knowledge and understanding of the Configura software ecosystem and create technical education material to share that knowledge and educate a wide audience within the community.
WHAT YOU WILL BE DOING
· Create technical documentation and training material covering topics such as Catalogue Creator, quality assurance tools, Spec/CIL catalog data and more.
· Consistent usage of tools such as AI voice generation, video editing software and PowerPoint in the creation and maintenance of self-paced trainings.
· Frequent collaboration across the organization.
· Coach and educate content creators on how to best utilize Configura software.
· Document issues and feedback received from various communities and communicate appropriately.
WHO WE ARE LOOKING FOR
· Experienced Technical Training Professional - You have professional experience and have thrived in a technical trainer role within a structured, team environment.
· Expert Communicator - You know the importance of customizing your message and approach based on audience and are comfortable engaging with all levels throughout your customer's organization.
· Self-Motivated and Driven- You personally balance a desire for quality with timely delivery of value to the community.
· Positive By Nature - You view issues people are experiencing as an opportunity to help and improve their day.
· Curious Learner - You question how and why things are done with a focus on continued innovation.
· Flexible Team Player - You understand situations and priorities shift and do so to better serve your customers, colleagues and Configura.
