Officer/Mortgage Operations Manager

1 week ago

Upper Marlboro, Maryland, United States Industrial Bank Full time $90,000 - $120,000 per year

Industrial Bank is a Community Bank that was established in 1934 and has been successfully operating for 90 years. It has acquired the distinction as a Community Development Financial Institution, with a mission to invest in low to moderate income communities we serve in the Mid-Atlantic region ranging from DC, Maryland, Virginia, New Jersey and New York City. Industrial Bank is known for its community engagement and volunteer participation in all the communities it serves. We embrace a culture of Professional Kindness and Ideal Team Player.

  • This is a hybrid position, with a work location in Largo, MD. Industrial Bank provides health, dental, vision, 401k, performance bonuses, vacation, sick/safe pay, personal days, company paid short and long-term disability and life insurance plan.

We are seeking a qualified Officer/Mortgage Operations Manager for our Residential Lending Department, located at our Administrative Offices at 99 Commerce Place, Largo, MD 20774.

The candidate for this role is required to have the following experience in Residential Lending:

Post Closing, Mortgage Lock Desk Management, Secondary Market

  • Knowledge of Encompass Loan Operating System
  • Experience with the Optimal Blue Pricing Engine
  • Experienced with ordering appraisals and mortgage insurance
  • Oversee all aspects of post-closing functions to ensure timely, accurate, and compliant loan delivery to investors.
  • Review closed loan files for completeness, accuracy, and adherence to investor guidelines prior to submission.
  • Resolve any investor delivery conditions, trailing documentation issues, or salability concerns.
  • Maintain ongoing communication with loan investors to track, reconcile, and troubleshoot delivery discrepancies.
  • Ensure loan documentation aligns with secondary market and compliance standards, reducing risk to the bank.
  • Identify trends in loan deficiencies and recommend training or procedural improvements as needed.
  • Collaborate with Compliance and QC teams to resolve audit findings related to closed loan files.
  • Develop post-closing checklists and procedures to strengthen internal controls and delivery timelines

Mortgage Lock Desk Management:

  • Investor Delivery (including Fannie Mae delivery requirements)
  • Oversee the daily operations of the mortgage lock desk, including rate locks, extensions, relocks, and pricing exceptions.
  • Maintain pricing accuracy through Optimal Blue or a similar pricing engine, aligned with investor and market conditions.
  • Provide guidance to loan officers on lock terms, pricing scenarios, and delivery strategy
  • Optimal Blue Pricing Engine

Required education and experience

  • Bachelor's degree (B.S.) from a four-year college or university in business or related field or equivalent combination of education and experience in banking residential loan operations (preferred);
  • Minimum of five years' banking experience in the loan department to ensure knowledge of production, processing, underwriting, closing, and post-closing.
  • General knowledge of Conventional, FHA/VA lending and secondary marketing guidelines.

Additional eligibility preferences (types), if applicable.

  • Banking Platforms
  • Microsoft Suite
  • Encompass Loan Origination System
  • Optimal Blue Pricing Engine

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