Project Manager

2 hours ago

Seattle, Washington, United States MSM Technology, LLC Full time

The Service Provider will provide a Service Management Lead who shall be the primary liaison to the Government. 

Responsibilities include: 

  • Oversees IT support service (and related ITIL) processes to make sure they are being effectively executed. 
  • leads continual improvement of processes and manages the lifecycle of services. 
  • provides oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools. 
  • oversees knowledge management, training and education programs. 
  • aligns service processes and activities to the ISO 20000 Information Technology – Service Management standard; assigns a named technical representative for each service processes. 
  • collaborates with service managers and functional leaders including engineering, operations, and service desk, as well as other EPA contractors and service providers to enable seamless service execution across the service area. 

Activities may include but are not limited to:

  • Provide contract Draft and Final Transition Plans. 
  • Provide Staffing Management Plan of all assigned contractor staff.
  • Provide Monthly Operational Status Report that captures or summarizes completed tasks, staffing status, financials (to include labor, travel and equipment ODC funds), and any issues/challenges encountered.  
  • Provide Project planning and facilitate implementation of government-approved projects.
  • Participate in authorized on-site meetings; prepare and present briefings on progress of work, prepare and present debriefings on progress of work, prepare white papers and draft responses to IT-related data calls, as requested by Government COR.
  • Develop and maintain SOPs to identify collaborative opportunities and support process interaction with other Government and contractor IT groups.
  • Present SOPs to CORs for review and approval prior to implementation
  • Facilitate integration with established EPA processes and procedures

Requirements

  • Bachelor's degree in business administration, business management, information systems, information technology, or engineering.
  • A program management certification from an industry recognized certification authority such as Project Management Institute (PMI).
  • Hold an active IT Infrastructure Library (ITIL) v3 and/or ITIL 4 Foundation certification.
  • Demonstrate at least ten (10) years' experience managing IT Support Service Programs with similar scope and complexity. Note: The years' experience can be met using one project or a combination of projects so long as it demonstrates the requirement and when totaling, the number of months experience.
  • Demonstrate experience managing teams of IT professionals supporting a large area of operation.
  • Demonstrate experience interfacing with customer senior leadership.
  • Demonstrate experience and familiarity with Federal IT security requirements. 

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