Service Desk Technician

SERVICE DESK TECH

Office - Centric Hybrid, Nashville, TN

Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit

POSITION SUMMARY:

The Service Desk Support Technician I serves as a member of the Service Desk team and is responsible for inbound and outbound contact handling of tier one technical support to all Amsurg employees.

Work Schedule: Our Service Desk Technician team members work a hybrid remote schedule of 2 days per week in our Nashville office and 3 days per week working from home.

ESSENTIAL RESPONSIBILITIES:

This position requires the knowledge and ability to accomplish any of the following responsibilities. Ownership of each may be assigned to an individual or shared equally among each member of the team.

• Provide front-line customer support for hardware and software issues;
• Prioritize tasks and log issues into Service Desk issue tracking software;
• Install new equipment, and support and troubleshoot PCs, printers, copiers, fax machines, telephones and scanners for employees;
• Install upgrades to existing equipment as needed;
• Support Service Desk environment fielding systems questions;
• Support application, connectivity, and security issues with the internet portal applications;
• Regular and reliable attendance;
• Other responsibilities as assigned by Director, Service Desk.

KNOWLEDGE AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• 1+ years of technical IT/helpdesk experience preferred
• 2+ years recent experience working in a healthcare environment preferred
• Exceptional customer service skills
• Excellent verbal and written communication skills.
• ITIL Foundations certification desired, but not required
• Advanced ability to develop business relationships and communicate effectively with the user community
• MCSA, A+, Net+, VCA or similar industry certification desired, but not required
• Advanced knowledge of Windows operating systems including 10 & 11
• Excellent PC skills including knowledge of MS Office technologies and other common desktop applications
• Knowledge of Active Directory, Office 365, and other common platforms
• IT Network skillset to include DHCP, DNS, firewalls, switches, and common network devices
• Experience with various peripheral equipment including printers, scanners and copiers preferred.
• Ability to troubleshoot technical problems effectively and efficiently
• Must be able to work independently with minimal supervision

Employment at AMSURG: Living Our Values Every Day

At AMSURG, our values define who we are and how we serve our patients, partners, and each other. As a national leader in ambulatory surgery, we are committed to a culture of excellence, integrity, teamwork and caring deeply. Our values guide every decision, ensuring we continue to elevate healthcare and provide the highest quality care.

These guiding principles are the foundation of our culture and a guide to how we collaborate, innovate, and make a difference every day.

• Care Deeply for those around us.
• Cultivate Integrity to build trust.
• Champion Excellence for continuous improvement
• Celebrate Teamwork every step to the way.

Benefits:

To ensure we retain and invest in great people, AMSURG provides its employees with the benefits, recognition, training, and opportunities needed for professional growth. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.

Paid Time Off:

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

EOE Statement:

AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.