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Outside Coordinator
2 weeks ago
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer*:
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company's 401(k)
- Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV's 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law.
Job Summary:
Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.
Key Responsibilities:
- Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
- Provides direct communications link to customers to ensure their expectations are met and service issues are resolved
- Educates dealers on all Auction products and services
- Investigates, troubleshoots, and resolves customer problems and issues
- Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
- Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
- Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
- Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)
- Follow- up as necessary
- Coordinate with lot operations to ensure appropriate scanning and organization of account vehicles
- Review vehicles in sale line up, locate missing vehicles, and work with account
- Complete necessary paperwork and reports as required.
- Practice and promote teamwork at all times setting a good example of attitude and performance.
- Practice and promote Company Core Values.
- Perform other job-related duties as assigned by Supervisor.
Qualifications:
- High School Diploma or equivalent required
- Effective communication (written and spoken) and interpersonal skills required
- Ability to work in a high performance, fast-paced team environment
- Automotive knowledge/experience a MUST
- Computer skills, including ability use Internet and MS Office (Excel a must)
- Ability to adapt to and work effectively within a constantly changing environment
- Excellent customer service and problem solving skills required
- Ability to sit or stand for prolonged periods of time
No immigration or work visa sponsorship will be provided for this position.
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Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
