Production Application Support

7 days ago

Chandler, Arizona, United States K&K Global Talent Solutions INC. Full time

K&K Global Talent Solutions Inc is an International recruiting agency that has been providing technical resources in
the USA
region since 1993.

This position is with one of our clients in
The USA
, who is actively hiring candidates to expand their teams.

Role: Production Application Support

Employment type: Contract

Technology: Mainframes COBOL, SQL

Location: Chandler, AZ (Hybrid 3 days in office and 2 days remote)

Job Description-

  • Technology background with 5+ years of work experience in Mainframes COBOL, JCL, IMS DB/DC, DB2, BMC utilities, REXX, MarkIV, TWS, CA7, FILE MANAGER, TSO, Endeavor, release management tools, Dump Reading, Transmission protocols (NDM, FTP), APIs, MQ, ticketing systems, IBM utilities, Microsoft Office Products (Web technologies a plus)

Responsibilities:

  • Provide day to day production application support
  • Investigate and troubleshoot issues on banking platform and associated applications, participate in incident bridges, ensuring all required individuals are on the call and are actively seeking to resolve the issue(s)
  • Provide technical support on payments applications, provide in-depth technical analysis as required on varying platforms in the event of issues being reported, as well as follow up post issue to investigate and determine root cause, identifying and implementing mitigating solutions to ensure issues do not reoccur
  • Document and maintain operational procedures including documents used to resolve issues, problem tickets, as well as ensuring all contingency related documents are accurate and up to date
  • Fulfil risk, audit, and regulatory requests
  • Stakeholder management across GTO, particularly with CIO and business partners
  • Engage in initiative work as and when required
  • Continually look to identify and drive process improvement opportunities – improved monitoring, automation, simplifying processes
  • Responsible for providing day to day operational support for real-time banking applications for the client's Global Banking business
  • Work through resolving issues and incidents that are related to the system or reported by business users, as well as support change and release activities
  • Assist and work closely with technology and business partners across GTO to assist in risk, audit and regulatory activities that the team get engaged in to maintain the application

Requirements:

  • Technology background with 5+ years of work experience in Mainframes COBOL, JCL, IMS DB/DC, DB2, BMC utilities, REXX, MarkIV, TWS, CA7, FILE MANAGER, TSO, Endeavor, release management tools, Dump Reading, Transmission protocols (NDM, FTP), APIs, MQ, ticketing systems, IBM utilities, Microsoft Office Products (Web technologies a plus)
  • Excellent verbal and written communication skills
  • Excellent problem-solving skills
  • Root Cause Analysis experience
  • Experience with SQL Database query language, Splunk and other monitoring tool exposure
  • Experience in application support processes including incident management, release management, risk governance, etc.
  • Knowledge and experience in problem and conflict management
  • Dedicated in process improvements and tool improvements to make the entire project execution more efficient and simplified

Ability to work and manage stakeholders across business and technology groups who are based in various locations as required

Note: Applicants for employment in
The USA
should possess work authorization which does not require sponsorship by the employer for a visa.

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