Customer Service Representative

2 days ago

Norwalk, Connecticut, United States Norwalk Full time


Benefits:
  • Employee discounts
  • Flexible schedule
  • Free uniforms


Are you a people person who loves sales, social media, and creating unforgettable customer experiences? Do you want to work somewhere fun, rewarding, and full of growth opportunities? Then Goldfish Swim School is the place for you

We're a rapidly growing, award-winning franchise that's not your typical company. Here at Goldfish, we don't just teach kids to swim—we build confidence, celebrate milestones, and change lives. We wear flip-flops, work in a tropical environment, and cheer each other on with shout-outs, gift cards, and team events.

Now we're looking for a Front Desk Sales & Customer Service Representative who's ready to help us grow and shine

What You'll Do
  • Drive Sales & Enrollments: Engage families in conversations about membership options, clearly explain our programs, and confidently close sales to grow our student base.

  • Deliver Top-Notch Customer Service: Greet families with a smile (yes, even through the phone), handle questions with patience, and resolve concerns with professionalism and care.

  • Be a Marketing & Social Media Pro: Create engaging content, post regularly on Instagram/Reels, and collaborate with management to drive brand visibility and community engagement.

  • Stay Organized & Efficient: Manage schedules, process registrations, handle merchandise sales, and support events like birthday parties and open houses.

  • Represent the Brand: Be the warm, professional face and voice of Goldfish Swim School—making every family feel welcome from the first hello.

What We're Looking For
  • A natural people-person with sales drive and customer service passion.
  • Confident and comfortable speaking with families on the phone and in person.

  • Skilled at using Instagram, Reels, and other social media platforms to market programs.

  • A positive, professional attitude—even when handling tough conversations.

  • Strong organizational skills and ability to multitask in a busy environment.

  • Basic computer skills (Microsoft Office knowledge a plus).

  • High school diploma or GED required; some college preferred.

  • Previous sales, marketing, or customer service experience strongly preferred.



Compensation: $17.35 per hour

Tropical Vibes & Impacting Lives

You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments

Making Waves with Passion, Purpose & Core Values

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team

We go above and beyond with every detail to create a GOLDEN Experience

We believe in nurturing a culture that provides WOW Customer Service

We do the right things, make the right decisions and treat people with Integrity
• Compassion
• Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life's accomplishments by remembering to Celebrate



Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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