Talent Acquisition Operations Supervisor

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Summary
Job Summary
The Talent Acquisition Operations Supervisor is a key member of the Talent Acquisition (TA) Operations team. Leading a team of TA coordinators, this role will be charged with operational excellence across the preboarding and compliance requirements for new hires and internal transfers. This position reports directly to the Talent Acquisition Operations Manager.

Essential Functions

• Lead, develop, and provide day-to-day management of a team responsible for creating a welcoming and engaging preboarding new hire experience.
• Manage team work effort to ensure work is completed on time and within quality standards.
• Use strong analytical skills to drive adherence to service level agreements.
• Resolve complex and escalated issues that arise in the preboarding process.
• Actively work to reduce time to start for new hires through process improvements and efficiencies, tracking results continuously.
• Liaison with Mass General Brigham Security to evaluate any background check questions or results.
• Assist manager with creating and maintaining documentation of process improvements and operational procedures for preboarding new hires and internal transfers.
• Collaborate with Manager to improve metrics, measurement and analytics to ensure TA's ability to continuously improve and achieve its desired outcomes.
• Act in the absence of the Manager as appropriate.

Qualifications
Education

• Bachelor's Degree Human Resources Management required or Bachelor's Degree Related Field of Study required

Experience

• 3+ years of dynamic Talent Acquisition or People Operations experience including experience with project management, process design, tools and systems.

Knowledge, Skills And Abilities

• Possess strong communication skills to effectively connect with cross functional teams including staff at all levels of the organization.
• Strong problem solving and negotiation skills.
• Ability to optimally conduct meetings, both formal and informal.
• Requires minimal direction from leadership and possesses the ability to learn quickly.

Additional Job Details (if Applicable)
Remote Type
Hybrid

Work Location
399 Revolution Drive

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$78, $113,453.60/Annual

Grade
7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at

Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.