Regional Director Laboratory Sales and Outreach

Employment Type
Full time

Shift
Day Shift

Description
Regional Director, Laboratory Sales and Outreach
Drive the growth and success of our Michigan Regional Laboratory outreach program by leading marketing and sales strategies, building strong client relationships, and ensuring seamless operational support across key service areas.

• Responsible for Michigan Regional Laboratory outreach marketing and sales efforts servicing both affiliated and non-affiliated clients. Develop specific sales and financial objectives for the region, teams and individuals in assigned work units. Provides direct management oversight of the southeast Michigan (SEMI) client services representatives, sales representative, Regional Lab Courier and Ann Arbor Outpatient phlebotomy departments.
• The SEMI regional courier department is comprised of a direct report manager with 30 staff members and a fleet of 23 vehicles. The Ann Arbor OP phlebotomy department is comprised of a manager and 50 FTEs with 13 phlebotomy service centers in the Ann Arbor/Livingston/Chelsea area.
• This position also oversees 7 technical service reps that deal directly with laboratory clients to support lab outreach services and 1 Lab Sales representative that works in the field with physician offices.

EDUCATION

• Education: Bachelor's degree in a related field with advanced education such as an MBA preferred, or equivalent experience.
• Experience: 2+ years in Health care sales (laboratory preferred); 5+ years sales management and coaching with a proven track record.

Essential Functions

• Lead and manage the Michigan Regional laboratory outreach program, including marketing and physician client sales. In SEMI, manages the support services such as courier, customer service and Ann Arbor Outpatient Phlebotomy.
• Identify and develop new business opportunities; manage strategic partnerships.
• Participate in the Joint Venture Hospital Lab (JVHL) Board.
• Track and report key business metrics, including sales performance, lost accounts, and resource utilization (e.g., phlebotomy site productivity).
• Plan short- and long-term strategies for systems, resources, staffing, and facilities to meet departmental and health system goals.
• Manage department leaders, including setting expectations, evaluating performance, and assist in handling staff disciplinary actions.
• Direct and support department managers overseeing daily operations for courier, clerical, and Ann Arbor Outpatient Phlebotomy. Also oversees business functions; assist with complex employee relations issues.
• Review customer service and quality data and recommend improvements.
• Manage operational and capital budgets for the department.
• Resolve operational issues impacting regional effectiveness.
• Collaborate with internal and external teams to achieve business results; foster teamwork and coach others on effective collaboration.
• Recommend pricing strategies to maintain competitiveness and profitability.
• Prepare annual marketing reports on marketplace trends and departmental responses.
• Develop annual sales plans and forecasts for the region.
• Create, implement, and monitor departmental policies to ensure compliance with federal and state regulations and laboratory accreditation standards (e.g., CAP, TJC)
• Lead development and execution of departmental goals to enhance services and support strategic initiatives.

Benefits Available To You As a Colleague Of Trinity

• Competitive compensation and participation in the Management Incentive Program.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability.
• Benefits effective Day One No waiting periods.
• Retirement savings plan with employer match.
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.