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Process Design Manager

2 weeks ago

Plano, Texas, United States Bank of America Full time $120,000 - $140,000 per year

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
 

Job Description:

Process Design Managers may lead the efforts of others within the SPI Admin team. Will have oversight of the Process Design Consultants in addition to their responsibilities.

  • Review process map, process activities, risks, controls, and measurements
  • Plan refresh Activity Risk Assessment (ARA) and Annual Critical Reviews (ACR)
  • Assist in conducting Fraud Risk assessment
  • Audit Issue alignment, Action Plans, SPI documentation
  • Review alignment of risks, controls, and metrics
  • Understand control and metric characteristics
  • Consider client impact, customer complaints, op losses etc. 
  • Schedule deep-dive review with stakeholders track enhancement progress
  • Continuously monitor and assess controls performance
  • Reevaluate control environment when process changes are made
  • Address & resolve any concerns raised in various reviews/routines
  • Process Control Ratings overrides and remediation
     

Required Skills:

  • Strong written and verbal communication skills 
  • Advanced knowledge of Microsoft applications - Excel, PowerPoint, Outlook, etc
  • Demonstrated team player with the ability to work independently
  • Strong organizational and leadership skills
  • Excellent time management skills
  • Flexible to meet varying hours/days, when necessary
  • Results driven and metrics focused
  • Ability to motivate, drive results and reduce risk

Desired Skills:

  • SPI/Control background
  • Project Management Experience
  • Reporting Experience
  • Laws, Rules, and Regulation knowledge 
     

Shift:

1st shift (United States of America)

Hours Per Week: 

40