Current jobs related to Client Services Representative - Meridian, Idaho - PAYLOCITY CORPORATION

  • Client Care Representative

    1 week ago

    Meridian, Idaho, United States Benjamin Franklin Plumbing of Boise, ID Full time $18 - $20

    Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.   JOB SUMMARY This position...

  • Personal Lines Customer Service Representative

    6 days ago

    Meridian, Idaho, United States Brown & Brown, Inc. Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brown is seeking a Personal Lines Customer Service Representative to join our growing team in Meridian, IDThe Personal Lines Customer Service Representative is a customer-focused insurance professional responsible...

  • Customer Service Representative

    2 days ago

    Meridian, Idaho, United States Heblon Heating & Cooling Full time $15 - $17

    OverviewLooking to TRADE up to a better opportunity? Heblon Heating & Air Conditioning has an exciting opportunity for a Customer Service Representative. This position pays $15- $17 per hour.Why join our team?Medical, Prescription, Dental, Vision Disability & Term Life Insurance Matching 401k benefits On-going training & development, & growth opportunities...

  • Client Relations Coordinator

    4 days ago

    Meridian, Idaho, United States CrossCountry Mortgage, LLC Full time

    CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for...

  • Member Service Representative 1

    2 weeks ago

    Meridian, Idaho, United States P1FCU Full time

    RoleTo assist members and potential members with their financial transactions, involving paying and receiving cash and other negotiable instruments; explains services, respond to problems, and direct members to the appropriate people.Major Duties and ResponsibilitiesAssumes responsibility for the efficient, effective and accurate performance of teller...

  • Member Service Representative 1

    2 weeks ago

    Meridian, Idaho, United States P1FCU Full time

    Job Details Job Location: P1FCU Meridian - Meridian, ID 83642 Position Type: Full TimeRoleTo assist members and potential members with their financial transactions, involving paying and receiving cash and other negotiable instruments; explains services, respond to problems, and direct members to the appropriate people.Major Duties and ResponsibilitiesAssumes...

  • Inside Sales Representative

    1 week ago

    Meridian, Idaho, United States Americor Full time

    Are you ready to take your career to the next level with a company recognized as one of the Top Workplaces year after year? At Americor, we specialize in providing financial solutions that help individuals regain control of their financial future. Our commitment to excellence, innovation, and customer care has earned us a reputation as a leader in the...

  • Utilization Management Representative I

    2 days ago

    Meridian, Idaho, United States Elevance Health Full time

    Anticipated End Date: Position Title:Utilization Management Representative I Job Description:Title: Utilization Management Representative I Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports...

  • Development Services

    5 days ago

    Meridian, Idaho, United States NV5 Full time

    Do you love Development Services, and more specifically those services that involve being a part of smart growth associated with Residential, Multi-Family, Commercial, Industrial and Education site development and improvements? The NV5 Meridian office has a position for you.NV5 is a provider of engineering and consulting services to public and private sector...

  • Manager, Shared Services

    5 days ago

    Meridian, Idaho, United States Paylocity Full time

    Job TypeFull-timeDescriptionAt Paylocity, we create software that makes companies – especially their HR teams – better, faster, and stronger. We give clients the tools they need to make their companies run, and give our employees a rewarding company culture – all putting us in a category of our own. Join us and learn what makes us uniqueWe're a...

Client Services Representative

2 weeks ago

Meridian, Idaho, United States PAYLOCITY CORPORATION Full time

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us

In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview
As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships.

Location: Meridian, ID

Compensation: $23.00/hour

Reports To: Client Services Team Lead

Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST)

Primary Responsibilities

  • Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
  • Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
  • Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
  • Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
  • Continued Learning – Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.

Expectations

  • Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
  • Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
  • Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
  • Guidance – Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.

Education and Experience
Required

  • Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, International Business, Hospitality, Finance or Accounting, OR High School Diploma with a minimum of 2 years of relevant HCM experience
  • Proficiency in Microsoft Office suite
  • Strong written communication skills for business correspondence.
  • Strong team player with attention to detail
  • Self-starter with the ability to handle multiple projects at once.
  • Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.

Preferred

  • CPP, FPC, APA, and/or SHRM-CP certified
  • Experience in customer service or previous client interfacing role
  • Experience in payroll and/or call center environment

Physical requirements

  • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
  • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.   

We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 

The pay rate for this position is $23 /hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via