Regional Director of Operations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Regional Director of Operations (RDO) is responsible for the operational rigor and oversight across multiple centers within a geography. This role reports to the Regional Vice President with close collaboration with regional leaders such as the Senior Medical Director, the Population Health Director, and the Regional Director of Growth.

The center Practice Managers, as well as other regional resources, will report to the Regional Director of Operations (team of Accountability for predetermined operational metrics and budget management is crucial for success.

This leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. A track record of building strong cohesive teams with a patient first and operational sustainability mentality is a must-have.

Core Responsibilities:

• Multi-Center Operational Rigor with a focus on patient experience and engagement
• Primary goal is to ensure all centers are operationally efficient and are optimizing resources for our patients
• Deep ownership of and expanded focus on patient experience. Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams).
• Focus on schedule management, patient responsiveness, and clinical outcomes
• Continuously improving sites through proactive identification and improvement of operational opportunities
• Problem solving with center level leadership and sustainable solution creation
• Promotion of standardization to best practices and SOPs to promote quality control
• Best practice sharing and coordination across centers and markets
• Implementation of Clinic Operations Programming and Improvements
• Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations
• Be the conduit to the corporate clinical operations teams to provide feedback on new initiatives
• Partner with regional leadership to identify workflow impact across service, outreach, clinical teams
• Serve as the Subject Matter Expert in all things operational for corporate initiatives
• Leverage best practices when it comes to clinical implementation and project management
• Development and Management of Center Operations Leaders
• Instill collaborative culture between operational leaders in the region
• Onboard, train and coach new Practice Managers, with responsibility for outcomes
• Conduct independent operational reviews on performance, quality, and other metrics
• Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers
• Lead efforts in partnership with other regional leaders to support overall employee engagement scores
• Ambassador for DE&I initiatives across region
• Other duties as assigned

What we're looking for

• This is an exciting opportunity to be an operational leader in a value-based care organization that is changing the way healthcare is delivered.

We're looking for motivated leaders with:

• Bachelor's degree preferred/specialized training/relevant professional qualification
• 10-15 years of prior relevant experience
• Master's degree preferred
• 5 or more years of experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experience
• Incredible level of organization, reliability and independence
• A passion for mentorship and team-development
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
• Ability to manage multiple priorities across various stakeholders and departments
• Excellent interpersonal skills, ability to work across a matrixed organization
• Travel required to centers within geography (80%)

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.