Contact Center Sales Trainer

5 days ago

Scottsdale, Arizona, United States Open Network Exchange Full time

Welcome to ONE

Headquartered in sunny Arizona, we bring a global perspective to everything we do. At ONE, we specialize in delivering transformational technology and business solutions that drive meaningful impact. With decades of experience developing innovative programs and products—and leveraging next-generation technologies—we help organizations evolve, grow, and stay ahead in an ever-changing world.

The Contact Center Sales Trainer is responsible for facilitating training classes for newly hired employees as well as refresher training for current employees. They will conduct effective learning sessions through classroom style training using a computer-based setting as well as individual coaching sessions.

Key Responsibilities:

  • Training and coordinating classes for new hire and continuing education training programs.
  • Maintain adequate inventory of classroom materials and equipment, as necessary create and maintain training registration, attendance, and completion records.
  • Provide on-the-job coaching to new hires while on the phones in the training classroom.
  • Evaluate measure and track the progress of training participants, providing feedback, and hiring recommendations to managers.
  • Organize and write basic communication materials for weekly training briefings.
  • Maintain new hire employee records, including coaching information.

  • Other duties as assigned.

  • BA or equivalent work experience is highly preferred.

  • 3+ years of delivering sales, product and customer service training programs for new hires in inbound/outbound call center, ideally in the travel industry.
  • Previous experience facilitating or creating sales curriculum.
  • Excellent communication and presentation skills
  • Knowledge of the travel industry preferred.

What We Offer

  • Exclusive Team Member Travel Discounts – Explore the world for less.
  • Comprehensive Medical Coverage – Affordable plans to support your health and wellbeing.
  • 100% Employer-Paid Dental and Vision Insurance – We've got you covered from day one.
  • Health Savings Account (HSA) – Includes a generous company contribution.
  • 401(k) Retirement Plan – Invest in your future with confidence.
  • Life & AD&D Insurance – Both basic and voluntary options available.
  • Pet Insurance – Because furry family members deserve care too.
  • Covered Parking – Convenience and comfort, rain or shine.
  • An Amazing Culture – Join a team that values innovation, collaboration, and balance.

Office Highlights – Scottsdale, AZ

  • Modern, Thoughtfully Designed Workspace – A bright, inspiring environment built for productivity.

Physical Requirements

  • This position involves prolonged periods of sitting and working at a computer within a typical office or cubicle setting, which may include constant background noise and fluorescent overhead lighting.

*ONE* is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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