Impounds Specialist

Primeritus Financial Services is a national provider of repossession management, remarketing, titled, and skip tracing services to the automotive finance industry in the United States and Puerto Rico. Primeritus provides clients with value-added, outsourced repossession management, skip tracing investigations, and remarketing services by leveraging a national network of certified agents and unique investigative techniques to quickly and reliably secure customers' collateral. Through effective leadership, service, and performance, Primeritus Financial Services offers the trifecta of repossession services: locate, recover, and remarket.

Position Summary:

The Impound Specialist is responsible for managing and resolving vehicle impound cases in a timely and cost-effective manner. This role requires strong communication skills, attention to detail, and the ability to navigate complex impound procedures across various jurisdictions. The specialist serves as a liaison between clients, impound lots, agents, and internal teams to ensure vehicles are recovered efficiently and in compliance with client expectations.

Key Responsibilities:

• Coordinate with impound lots, agents, and clients to facilitate vehicle releases.

• Review and validate impound documentation, fees, and legal requirements.

• Track and manage impound cases using internal systems and client portals.

• Communicate regularly with clients regarding case status, delays, and resolution timelines.

• Work closely with invoicing teams to ensure accurate billing and cost recovery.

• Identify trends or issues in impound processes and recommend improvements.

• Maintain compliance with local, state, and federal regulations related to impounded vehicles.

• Support remarketing efforts by ensuring timely release and transport of recovered vehicles.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred.

• 2+ years of experience in vehicle recovery, impound operations, or related field.

• Strong organizational and problem-solving skills.

• Excellent verbal and written communication.

• Proficiency in Microsoft Office and case management systems.

• Ability to work independently and manage multiple priorities under tight deadlines.

Preferred Skills:

• Familiarity with impound laws and procedures across multiple states.

• Experience working with third-party agents and vendors.

• Knowledge of automotive finance or asset recovery industry.

Working Conditions:

• This is an in-office, in-person based role.

• Sedentary position requiring extended periods of computer use.

• Must be able to work in a dynamic and sometimes noisy environment.

• Predictable attendance and adherence to established protocols are essential.

Primeritus an Equal Opportunity employer and all qualified applicants will receive consideration to employment without regard to race, color, religion, gender, pregnancy, sexual orientation, national origin, age, or protected veteran or disability status.