Service & Support Technician

1 week ago

Troy, Michigan, United States Talnt Full time

Service and Support Technician (Industrial Battery Systems)

About the Role:
The Service and Support Technician provides hands-on technical service and customer support for industrial battery chargers and lithium-ion energy systems. This position focuses on troubleshooting, repairing, and maintaining equipment while ensuring outstanding customer satisfaction. The ideal candidate is a technically skilled problem solver who enjoys working in the field, supporting clients, and improving system performance through proactive maintenance and expert diagnostics.

Responsibilities:

  • Provide technical support and field service for industrial battery chargers and lithium-ion systems.

  • Perform on-site diagnostics, repairs, and preventive maintenance at customer locations.

  • Assist with installations, commissioning, and system start-ups.

  • Document service activities, repairs, and test results in the service management system.

  • Collaborate with engineering, production, and quality teams to resolve technical issues.

  • Identify opportunities for process improvement and communicate feedback to internal teams.

  • Train customers on equipment operation, safety procedures, and maintenance best practices.

  • Maintain tools, test equipment, and company assets in accordance with safety and quality standards.

Qualifications:

  • Associate degree in Electrical Engineering, Electronics, Mechatronics, or a related technical field.

  • Minimum 2 years of experience in technical support, maintenance, or field service roles, ideally with industrial or battery systems.

  • Strong electrical troubleshooting and diagnostic skills, including use of multimeters and related tools.

  • Solid understanding of electrical schematics, circuits, and system components.

  • Excellent communication and customer service skills with a professional, solution-oriented approach.

  • Proficiency in Microsoft Office and familiarity with service documentation systems.

  • Ability to travel domestically as required for on-site service calls.

Desired Qualifications:

  • Experience servicing industrial power systems, energy storage, or battery charging technology.

  • Knowledge of lithium-ion technologies and electrical safety protocols.

  • Ability to work independently in the field with minimal supervision.

  • Strong organizational and documentation skills.

  • Demonstrated commitment to customer satisfaction and continuous improvement.

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