Senior System Administrator-Night Shift

Location: Springfield, VA

Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Certification Required: DoD CompTIA Security+ certification

Shift Hours: Sunday - Wednesday: 5:30PM - 5:30AM (with alternating Wednesdays off)

At Bcore, our strength comes from how we deliver impact to the mission. Whether it's architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space. 

Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business?  Do you have a desire to change how people work?  Are you interested in helping to protect our nation's cyber interests? Join our growing team supporting the NGA customer missions as a Senior System Administrator-Night Shift

What you get to do every day:

• The Systems Administrator, working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure AQL/SLA Compliance and support of data center & user facing systems in an enterprise environment.

• Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations.

• Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment.

• The Operations Support Technician also provides oversight of the incident management process and the change execution process. The daily tasks are described as follows:

  • Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise.

  • Responding, triaging, and troubleshooting system alerts indicating issues with data center components.

  • Conducting hands-on administration of virtual machines, hosts, and other IT devices via vCenter, remote desktop protocols, and other virtualized management interfaces. Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, creating/deleting virtual snapshots, fully triaging virtual server issues, and restarting virtual machines.

  • Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment

  • Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.

  • Managing and tracking execution of authorized changes throughout the Change Management life cycle.

  • Troubleshooting, accurately tracking and resolving assigned incidents

  • Creating and tracking trend reports

  • Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, service providers, and agency executives.

  •  Interacting with vendors to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments

  • Maintaining extremely accurate, high level reporting of all issues

  • Connectivity monitoring and SLA Compliance of cloud-based systems

  • Provisioning thin client software

  • Contributing to continual improvement of IT Operations and processes

• The ideal candidate is a skilled and trustworthy teammate that exhibits the attributes of professionalism, integrity, effective communication, trainability, and a high level of attentiveness. We would love to work with a teammate that is willing to stay coachable and always willing to help the team. Working in a 24x7, mission-essential Operations environment, our new teammate should be ready and willing to be punctual and present to help the customer on a consistent basis.\
• Effective investigation, triage, and troubleshooting of tier 2+ issues in a virtual environment
• Thrives in medium to high complexity environments, demonstrating excellent problem-solving skills and adaptability
• Exceptionally keen attention to detail
• Has an eye for innovation and constantly looks for ways to make the delivery of service more efficient

Security Clearance Required:  Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Certification Required: DoD CompTIA Security+ certification

Shift Hours: Sunday - Wednesday: 5:30PM - 5:30AM (with alternating Wednesdays off)

Education/Experience:

• Requires Bachelor's Degree in Computer Programming, Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
• 3+ years of experience

Required Skills:

• Working knowledge and understanding of the ITIL V4 framework with the intent of attaining ITIL V4 Foundations certification

• Willingness to technically develop and gain additional technical certification is a must

• Working experience with ITSM software suites, preferably ServiceNow

• Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must

• Ability to handle multiple complex task and prioritize in a fast-paced environment

• Ability to adapt quickly to changes in priority

• Strong analytical skills and ability to think critically that facilitate expedient problem solving

• Must be able to work in a stressful environment 

What is ideal?

• Virtual host and Server administration. Experience with Linux-based operating systems is a plus
• Hands-on administration within a virtualized environment
• Enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.)
• Maintaining detailed, operational awareness of various cross-functional, technical disciplines
• Experience in technical operations at DOD agencies, particularly NGA

• Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
• You'll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more
• Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.