Front Desk Supervisor

The highly anticipated Cascade Hotel Kansas City: a Marriott Tribute Portfolio is about to take center stage on the Country Club Plaza, Kansas City's most sought after entertainment district. Boasting 177 guest rooms, 15,000 square feet of meeting space, a two-level restaurant plus rooftop bar, this hotel is destined to become the 'go to' spot in Kansas City. 

We are in search of a Front Desk Supervisor that will play a key role in getting this property across the finish line. If you are experienced, innovative, tenacious, and ready to make your mark - we want to hear from you. The Front Desk Supervisor reports to the Assistant General Manager and is responsible for the following: 

• Oversee front desk in absence of the General Manager/Assistant General Manager
• Being knowledgeable on all shifts to accurately train all new hires
• Be the example when it comes to attendance, attitude, and guest interactions
• Knowledgeable when it comes to our check-in system and reports that are run every shift
• Resolving guest issues in a calm and collective manner
• Being proactive to front desk and guest issues
• Enforce hotel and management policies
• Communicate to management regarding front desk associate issues, guest issues, and supply needs
• Help maintain supply levels and inventory in our "In a Pinch" guest market area.
• Ensure all shifts are accurately completing all tasks as listed on their shift checklist
• Assist in the organization of front desk documents such as credit card authorizations, pet agreements, shift checklist, etc.
• Covering shifts in the event of a call out/no show
• Assist in maintaining hotel programs
• Ensure all Empower tasks and chats are being completed
• Greeting & checking in guest
• Answering internal/external Calls
• Assist Management in responding to all positive guest reviews and maintaining guest satisfaction scores
• Assistant Management in other day to day operations/tasks such as breakfast, engineering, and housekeeping as assigned

Special Requirements

•  Prompt and regular attendance - the hotel operates 7 days a week, 24 hours a day
•  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work, and overtime as required
•  Must have full-time status availability
•  Comply with hotel and/or department uniform and professional behavior and appearance standards
•  Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff
•  Review and approve electronic timecard weekly for accuracy

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

While performing the duties of this job, the associate is frequently required to stand; regularly use hands to handle, or feel objects, tools, or controls. The associate is regularly required to reach with hands and arms. The associate may frequently lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. 

Characteristics of a Strong Front Desk Supervisor

• Energetic
• Team Oriented
• Organized
• Excellent Time Management
• Ability to lead a team
• Ability to Multitask
• Strong Attention to detail
• Problem Solver
• Guest-centric mentality
• Can lead by example

Benefits

• Affordable health insurance with employer premium contributions offered to all full-time associates
• Wide range of benefit options (medical, dental, vision, accident, critical illness, life) offered to all full-time associates
• Paid Time Off (PTO) available to full-time associates
• Exclusive discounts at Marriott Hotels

• High School Diploma or equivalent 
• 2 years Front Desk experience preferred 
• Experience with Lightspeed, Fosse, and MICROS systems preferred 
• Liquor License or ability to obtain one within 30 days of hire
• Must be willing to complete drug screen and background check in accordance with federal and state laws